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Director, Client Services Division
Legislative Branch
Architect of the Capitol
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Summary
The position is located in the Architect of the Capitol (AOC), Office of the Chief of Operations, Executive Director for Facilities, House Office Buildings, serving as the Director of the Client Services Division. Directs client services support functions for critical House buildings including the Rayburn, Longworth, Cannon, Ford and O'Neil House Office Buildings.
Learn more about this agency
Summary
The position is located in the Architect of the Capitol (AOC), Office of the Chief of Operations, Executive Director for Facilities, House Office Buildings, serving as the Director of the Client Services Division. Directs client services support functions for critical House buildings including the Rayburn, Longworth, Cannon, Ford and O'Neil House Office Buildings.
Learn more about this agency
Overview
Help
Accepting applications
Posted today · Apply by 07/02/26
Due by 11:59 p.m. ET on July 2, 2026
Location
1 vacancy in the following location:
Washington, DC
1 vacancy
No matching locations found.
Work site options
Telework eligible Yes-as determined by the agency policy. Remote job No Relocation expenses reimbursed No Salary $169,279 - $197,200 per year Pay scale & grade
GS 15
Promotion potential 15
Learn more about pay scale and grade
Pay scale and grade determines the salary of the job.
Work schedule Full-time - This is an excepted service position and does not require or confer civil service competitive status. Travel Required Not required
Appointment type Permanent - Permanent, Full-time
Occupations and job series
Supervisory status Yes Federal service type This job is in the Excepted Service Represented by a union No
Drug test Yes Security clearance Other Position sensitivity and risk Non-sensitive (NS)/Low Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number HOB-2026-254 Control number 873563400
This job is open to
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Internal to an agency
Current federal employees of the hiring agency that posted the job announcement.
Clarification from the agency
The vacancy is only open to Architect of the Capitol (AOC) employees.
Duties
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At the Architect of the Capitol (AOC), we are proud to be ranked as one of the Best Places to Work in the Federal Government. Our employees are passionate about AOC's mission to serve Congress and the Supreme Court, preserve America's Capitol and inspire memorable experiences. AOC is a legislative branch agency, the recognized authority for the preservation, maintenance and construction of the world's most iconic treasures and buildings on Capitol Hill. As a global destination for thousands of visitors every day, Capitol Hill intersects history, architecture and art with the birthplace of our nation's laws.
The tour of duty is Monday-Friday 8:30 a.m. - 5:00 p.m.
Duties include, but are not limited to:
Perform other related duties as assigned.
Requirements
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Conditions of employment
To be employed by the Architect of the Capitol in a paid position, an individual must meet one of the categories below:
Qualifications
You must meet the United States Office of Personnel Managements (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on the OPM web site at General Schedule Qualification Standards.
Specialized experience is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level.
Candidates for the GS-15 grade level must have at least 52 weeks of specialized experience equivalent to the next lower GS-14 grade level in the Federal service. Specialized experience is defined as having experience:
The ideal candidate possesses exemplary client service skills, the ability to resolve conflict and address challenging situations, and has experience developing a culture of customer service excellence. Experience in overseeing execution of budgets and complex contracts and experience in the hospitality industry is highly desirable.
Education
There is no educational requirement for the Equipment, Facilities, and Services series (1601); however, a Bachelors degree or higher from an accredited college or university is highly desirable.
NOTE: Education completed in foreign colleges or universities may be used to meet the qualification requirements if the applicant can provide documentation indicating that the foreign education is comparable to that received in an accredited educational institution in the United States. It is the responsibility of the applicant to provide such evidence when applying for further information. Please visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html
Additional information
Welcome Veterans. The Veterans Employment Opportunities Act of 1998 (VEOA) gives veterans preference rights in the legislative branch to certain veterans as applied by the Congressional Accountability Act. Veterans preference is applied on this vacancy announcement. If you are a veteran and have been separated under honorable conditions, you must submit a copy of your DD-214 or other proof of eligibility; SF-15, if applicable; and Department of Veterans Affairs documentation of disability, if applicable. For more information, please visit Vet Guide for HR Professionals.
If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System. If you are exempt from registration under Selective Service Law, you must provide appropriate proof of exemption. Please visit the Selective Service System website for more information.
DRUG TESTING: The Architect of the Capitol (AOC) is a Drug Free Workplace. As part of the AOC's suitability assessment, a candidate tentatively selected for a position who is not currently an AOC employee is required to submit to screening for illegal drug use. Satisfactory completion of a drug test is a condition of employment with the Agency. A candidate must test negative prior to being eligible for appointment into a position. We will schedule, provide and cover the cost for the drug test.
The selectee(s) under the vacancy announcement for this position is subject to a criminal record check by the U.S. Capitol Police and satisfactory adjudication to be eligible for employment at the Architect of the Capitol.
The Architect of the Capitol is an E-VERIFY Participant. E-VERIFY is an Internet-based system that compares information from an employees Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security (DHS) and Social Security Administration records to confirm employment authorization in the United States. If you are selected for this position, the documentation that you present for purposes of completing the DHS Form I-9 will be verified through the DHS "E-VERIFY" electronic system. For more information on E-Verify, please visit http://www.dhs.gov/files/programs/gc_1185221678150.shtm.
The Architect of the Capitol is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, sex, religion, age, national origin, sexual orientation, gender identity, genetic information and/or disability.
This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be made on a case-by-case basis.
Moving expenses are not authorized.
Relocation expenses are not authorized.
Probationary Period: A newly appointed selectee is subject to the completion of a one-year trial/probationary period, regardless of whether or not a trial/probationary period has been completed previously with the Architect of the Capitol or another Federal agency.
This vacancy announcement may be used to fill additional vacancies in any of the jurisdictions of the Architect of the Capitol.
All application materials become the property of the Architect of the Capitol.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
As a new or existing federal employee, you and your family may have access to a range of benefits, including medical and life insurance, flexible spending accounts and student loan repayment and forgiveness. Your benefits depend on the type of position you have-whether youre a permanent, part-time, temporary or an intermittent employee.
Selected applicants may be eligible to earn a higher annual leave accrual rate credit towards annual leave accrual based on prior non-Federal or uniformed service work experience. The amount of service credit will be based on specialized experience or qualifying experience that is provided on the applicant profile submitted. As such, if you are a new employee to the Federal Government or a rehire, it is important that you provide a work history that lists all directly related positions held, and it must include the dates of employment (month/day/year).
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Review your resume and responses carefully. Your eligibility for consideration and qualifications for the position will be determined based upon a review of your detailed resume and your responses to job specific self-assessment questions.
Your resume will be evaluated based on evidence of your ability to demonstrate the knowledge, skills, and abilities (KSAs) for this position, possession of any specialized experience, and how well your background and experience relates to the self-assessment questions in the job announcement. The self-assessment questions relate to the following knowledge, skills, abilities, and competencies:
Your responses to the self-assessment questions serve as the basis for your initial rating. You will receive a numerical score based on your responses to these questions. Next, your responses will be evaluated by a Human Resources Specialist and/or a subject matter expert against the information provided in your resume and optional cover letter. Your resume must support your answers to the self-assessment questions. Falsifying your background, education and/or experience is cause for non-selection or disqualification from further consideration.
Please note that a complete application is required for consideration. (Please review the "Required Documents" section of this job announcement to see what must be included in a complete application).
You may preview questions for this vacancy.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
As a new or existing federal employee, you and your family may have access to a range of benefits, including medical and life insurance, flexible spending accounts and student loan repayment and forgiveness. Your benefits depend on the type of position you have-whether youre a permanent, part-time, temporary or an intermittent employee.
Selected applicants may be eligible to earn a higher annual leave accrual rate credit towards annual leave accrual based on prior non-Federal or uniformed service work experience. The amount of service credit will be based on specialized experience or qualifying experience that is provided on the applicant profile submitted. As such, if you are a new employee to the Federal Government or a rehire, it is important that you provide a work history that lists all directly related positions held, and it must include the dates of employment (month/day/year).
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required documents
Required Documents
Help
The Architect of the Capitols (AOC) job application process is designed to ensure you only provide information necessary to evaluate your qualifications and eligibility for the position vacancy.
To apply for this position, you only need to submit a) your resume and b) answers to the online vacancy assessment questionnaire. The online questionnaire contains eligibility and screening questions and other relevant information. No additional documentation or attachments are required at the time of application.
Your resume should list your education, training and work experience including job titles, employment dates, duties and accomplishments.
Nothing further is required until it is requested by AOC's Human Capital Management Division. If additional documentation is required for the position, you will be asked to provide it during the interview or selection process. At that time, you may be asked to submit documentation to support statements made in your resume.
For example, you may be asked to provide a copy of your diploma, college transcripts, or proof of Federal employment status. If the position requires licensure or certification, you will be asked to provide proof at the time of selection.
If Veterans' preference is claimed, you will be asked to submit proof (DD-214, and, if claiming a 10-point preference, a SF-15 and the proof required by that form).
Failure to provide the required documents will end further consideration and/or result in the withdrawal of any tentative job offers.
If you fail to provide the required documents, we will withdraw a tentative job offer made and/or remove you from further consideration.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Help
You must apply online. FORMS RECEIVED BY FAX, EMAIL OR U.S. POSTAL SERVICE DELIVERY WILL NOT BE ACCEPTED.
If you are a new user to the USAJOBS Site and have never registered for an account; you will first need to create an account profile with your basic contact information and a resume to begin applying. You must be a registered USAJOBS user AND you must be signed in to your account in order to apply for this position. For help with setting up an account or for general assistance in using USAJOBS, go to https://help.usajobs.gov/how-to.
NEED HELP?
If you experience any difficulties with the application site, help is available! If you have problems completing your on-line application, contact the Monster Hiring Management Help Desk at 1-866-656-6831 or by e-mail at MGSHELP@monster.com. The help desk is available Monday - Friday 7:00 a.m. to 7:00 p.m. Eastern Time. You may call and leave a voice mail message at all other times.
All required supporting documents will be collected electronically via the USAJOBS "Saved Documents" feature.
If you are unable to apply on-line, you may visit our Employment Center for technical assistance in entering your application. The Employment Center is located at 441 Second & D Streets S.W., Washington, D.C., Room H2-178, and is open Monday through Friday from 8:00 a.m. to 4:00 p.m. You may call (202) 226-7000 for directions.
Agency contact information
Albert Martin
Phone 202-226-7000 Email TalentAcquisitionandClassification@aoc.gov Address Architect of the Capitol
United States Capitol
Washington, District of Columbia 20515
United States
Next steps
Next Steps:
You will receive a notice generated by the USAJOBS System when you have successfully submitted your application. We will review your application and transcript(s) (if you are qualifying based on education) to ensure you meet the basic qualification requirements.
You can check the status of your application by logging into http://www.usajobs.gov. You may also sign up to receive automatic emails anytime the status of your application has changed by logging into your USAJOBS Account, editing your profile and changing the 'Notification Settings' to indicate that you want to be notified by email when the status changes. Information regarding the status of your application should be updated in the system within two (2) weeks after the closing date of this vacancy announcement.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
Required Documents
Help
The Architect of the Capitols (AOC) job application process is designed to ensure you only provide information necessary to evaluate your qualifications and eligibility for the position vacancy.
To apply for this position, you only need to submit a) your resume and b) answers to the online vacancy assessment questionnaire. The online questionnaire contains eligibility and screening questions and other relevant information. No additional documentation or attachments are required at the time of application.
Your resume should list your education, training and work experience including job titles, employment dates, duties and accomplishments.
Nothing further is required until it is requested by AOC's Human Capital Management Division. If additional documentation is required for the position, you will be asked to provide it during the interview or selection process. At that time, you may be asked to submit documentation to support statements made in your resume.
For example, you may be asked to provide a copy of your diploma, college transcripts, or proof of Federal employment status. If the position requires licensure or certification, you will be asked to provide proof at the time of selection.
If Veterans' preference is claimed, you will be asked to submit proof (DD-214, and, if claiming a 10-point preference, a SF-15 and the proof required by that form).
Failure to provide the required documents will end further consideration and/or result in the withdrawal of any tentative job offers.
If you fail to provide the required documents, we will withdraw a tentative job offer made and/or remove you from further consideration.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Help
You must apply online. FORMS RECEIVED BY FAX, EMAIL OR U.S. POSTAL SERVICE DELIVERY WILL NOT BE ACCEPTED.
If you are a new user to the USAJOBS Site and have never registered for an account; you will first need to create an account profile with your basic contact information and a resume to begin applying. You must be a registered USAJOBS user AND you must be signed in to your account in order to apply for this position. For help with setting up an account or for general assistance in using USAJOBS, go to https://help.usajobs.gov/how-to.
NEED HELP?
If you experience any difficulties with the application site, help is available! If you have problems completing your on-line application, contact the Monster Hiring Management Help Desk at 1-866-656-6831 or by e-mail at MGSHELP@monster.com. The help desk is available Monday - Friday 7:00 a.m. to 7:00 p.m. Eastern Time. You may call and leave a voice mail message at all other times.
All required supporting documents will be collected electronically via the USAJOBS "Saved Documents" feature.
If you are unable to apply on-line, you may visit our Employment Center for technical assistance in entering your application. The Employment Center is located at 441 Second & D Streets S.W., Washington, D.C., Room H2-178, and is open Monday through Friday from 8:00 a.m. to 4:00 p.m. You may call (202) 226-7000 for directions.
Expand Hide how to apply
Agency contact information
Albert Martin
Phone 202-226-7000 Email TalentAcquisitionandClassification@aoc.gov Address Architect of the Capitol
United States Capitol
Washington, District of Columbia 20515
United States
Next steps
Next Steps:
You will receive a notice generated by the USAJOBS System when you have successfully submitted your application. We will review your application and transcript(s) (if you are qualifying based on education) to ensure you meet the basic qualification requirements.
You can check the status of your application by logging into http://www.usajobs.gov. You may also sign up to receive automatic emails anytime the status of your application has changed by logging into your USAJOBS Account, editing your profile and changing the 'Notification Settings' to indicate that you want to be notified by email when the status changes. Information regarding the status of your application should be updated in the system within two (2) weeks after the closing date of this vacancy announcement.
Expand Hide next steps
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
Architect of the Capitol
The mission of the Architect of the Capitol (AOC) is to serve Congress and the Supreme Court, preserve Americas Capitol and inspire memorable experiences. The AOC is responsible for the maintenance, operation, development and preservation of 18.4 million square feet of buildings and more than 570 acres of land throughout Capitol Hill. The AOC provides a welcoming and educational environment for millions of visitors through the U.S. Capitol Visitor Center and the U.S. Botanic Garden. Learn more at https://www.aoc.gov/careers.
The AOC prides itself on its Core Values of Respect, Integrity, Safety and Empower (RISE).
Agency contact information
Albert Martin
Phone 202-226-7000 Email TalentAcquisitionandClassification@aoc.gov Address Architect of the Capitol
United States Capitol
Washington, District of Columbia 20515
United States
Summary
The position is located in the Architect of the Capitol (AOC), Office of the Chief of Operations, Executive Director for Facilities, House Office Buildings, serving as the Director of the Client Services Division. Directs client services support functions for critical House buildings including the Rayburn, Longworth, Cannon, Ford and O'Neil House Office Buildings.
Learn more about this agency
Overview
Help
Accepting applications
Posted today · Apply by 07/02/26
Due by 11:59 p.m. ET on July 2, 2026
Location
1 vacancy in the following location:
Washington, DC
1 vacancy
No matching locations found.
Work site options
Telework eligible Yes-as determined by the agency policy. Remote job No Relocation expenses reimbursed No Salary $169,279 - $197,200 per year Pay scale & grade
GS 15
Promotion potential 15
Learn more about pay scale and grade
Pay scale and grade determines the salary of the job.
Work schedule Full-time - This is an excepted service position and does not require or confer civil service competitive status. Travel Required Not required
Appointment type Permanent - Permanent, Full-time
Occupations and job series
Supervisory status Yes Federal service type This job is in the Excepted Service Represented by a union No
Drug test Yes Security clearance Other Position sensitivity and risk Non-sensitive (NS)/Low Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number HOB-2026-254 Control number 873563400
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