Director, Employer Clinics & Benefits Solutions
The Director of Employer Clinics and Benefits Solutions is responsible for leading Deaconess Clinic @ Work employer-based health clinics and overseeing the Benefits Solutions sales team. This position provides strategic leadership for the growth, operational excellence, and financial performance of employer-focused healthcare services throughout the region. The Director will work closely with employers, consultants, brokers, providers, and operational leaders to design and deliver innovative workforce health solutions that improve employee health outcomes, enhance access to care, and reduce healthcare costs. Additionally, this leader will guide sales strategy, client retention, contract growth, and new business development efforts while ensuring exceptional service delivery and long-term partnerships with employer customers.
Essential Functions
Strategic & Operational Leadership
- Partners with the VP-COO to establish goals and objectives aligned with Deaconess Health Systems strategic priorities.
- Directs and evaluates operations for assigned clinical practices and promotes a culture of continuous improvement.
- Works with Practice Managers, Clinic Managers, physicians, and staff to improve workflows, productivity, patient satisfaction, and quality of care.
- Evaluates opportunities for new services, procedures, and other practice initiatives and assists with developing business plans.
- Monitors performance against key benchmarks and implements adjustments when goals are not being met.
- Supports EPIC optimization and other technology initiatives related to clinic operations.
- Assists with practice acquisitions, facility expansions, and new building projects.
Leadership & Compliance
- Coaches and supports Practice Managers and Clinic Managers in improving practice performance and employee and physician satisfaction.
- Serves as a leader and change agent for new initiatives across the organization.
- Ensures compliance with applicable federal and state regulations, including OSHA, CLIA, and CMS requirements.
- Oversees compliance and record audit programs for assigned practices.
- Promotes Deaconess customer service standards and organizational policies.
- Represents Deaconess Clinic on system teams and committees as assigned.
- Supervises Practice Managers and/or Clinic Managers for assigned locations.
People & Financial Management
- Oversees hiring, orientation, training, development, counseling, and termination of employees as appropriate.
- Monitors staffing, payroll, overtime, and departmental productivity.
- Works with Practice Managers and Clinic Managers to develop annual budgets.
- Monitors operating and capital budgets and reviews monthly financial performance.
- Analyzes budget variances and identifies opportunities for expense control and revenue enhancement.
- Reports financial findings and recommended action plans to the VP-COO.
Provider & Administrative Support
- Works with physicians and the Medical Director(s) to support practice goals and physician engagement.
- Partners with Deaconess Recruiting to support credentialing and orientation for newly hired physicians, nurse practitioners, and advanced practice providers.
- Coordinates practice needs with Human Resources, Finance, Billing & Collections, Lab, Imaging, Information Technology, and other support departments.
- Leads regularly scheduled Deaconess Clinic Leadership meetings and participates in administrative meetings.
Education
- Bachelors degree in Business, Healthcare, or a related field required.
- Masters degree in Healthcare or a related field preferred.
Experience
- Significant recent leadership and supervisory experience in an ambulatory healthcare setting required.
- Demonstrated success in ambulatory practice management, preferably within a multi-specialty group practice.
- Proven experience with operational leadership, performance improvement, financial management, and physician collaboration preferred.