Director Clinic Operations

Providence St. Joseph Health

Olympia, WA

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JOB DETAILS

JOB TYPE

Full-time, Employee

SKILLS

Best Practices, Budget Management, Budgeting, Business Administration, Clinical Medicine, Clinical Practices/Protocols, Clinical Support, Communication Skills, Community and Social Services, Cost Modeling, Diversity, Federal Laws and Regulations, Finance, Financial Management, Genetics, Healthcare, Healthcare Administration, Healthcare Providers, High Reliability, Hospital, Hospital Administration, Leadership, Medical Office Administration, Mentoring, Multitasking, Operational Audit, Operational Communications, Operational Improvement, Operations, Operations Processes, Organizational Skills, Patient Care, Patient Confidentiality, Performance Analysis, Presentation/Verbal Skills, Process Improvement, Quality Assurance, Quality Management, Quality of Care, Resource Management, Risk Management, Set Goals, Social Work, Staff Requirements, Team Player, Training Program, Training/Teaching, Writing Skills

LOCATION

Olympia, WA

POSTED

30+ days ago

Description

Calling All Esteemed Leaders!

Are you an experienced healthcare operations leader with a passion for practice management, physician partnership, and operational excellence? Do you thrive in dynamic, multiclinic environments where strong leadership, disciplined execution, and missiondriven care delivery are essential? If so, we invite you to explore a Director, Clinical Operations opportunity within Providence Medical Group Southwest Service Area.

The Role

The Director, Clinical Operations provides leadership and practice management oversight for assigned clinics and services within Providence Medical Group (PMG) - Southwest Service Area. This role is accountable for developing highperforming patient care teams and implementing practice management processes that support costeffective, highquality daytoday operations.

Working in close partnership with Medical Directors and PMG leadership, the Director, Clinical Operations drives improvements in financial performance, quality outcomes, service excellence, and caregiver and provider engagement. The role supports established practices while leading the development of new services and participates in PMG special projects, committees, and task forces as assigned.

The Director, Clinical Operations partners with Medical Directors on matters impacting provider professional practice and performance, communicates effectively with PMG executives regarding operational and administrative matters, and consistently supports Providence's mission and core values through responsible and effective leadership.

What You'll Do

Operational Leadership & Practice Management

Provide overall direction and leadership for assigned PMG Southwest clinics to achieve operational, financial, and quality performance objectives.

Maintain oversight and accountability for practice management across assigned clinics and service programs.

Lead the implementation of operational and clinical programbased practices, including development of new clinics and services.

Financial & Resource Management

Develop annual goals and operating budgets for assigned clinics and programs.

Ensure clinics operate within budget guidelines and meet stated objectives in partnership with Clinic Managers and Medical Directors.

Analyze clinic operations to improve costeffectiveness and promote consistent adoption of best practices across PMG.

People Leadership & Development

Hire, train, evaluate, and develop Clinic Managers to support daily clinic operations.

Implement ongoing leadership development and training for Clinic Managers.

Assess provider and caregiver staffing needs and support recruitment efforts to maintain appropriate staffing levels.

Foster a culture of accountability, engagement, teamwork, and professional growth.

Quality, Service & Reliability

Promote a qualityimprovement mindset and serviceexcellence culture across clinics and service programs.

Create environments that support patientcentered care and high reliability.

Participate in performanceimprovement initiatives that enhance quality of care and operational effectiveness.

Ensure roleappropriate orientation and ongoing mission formation for all caregivers.

Physician & Stakeholder Partnership

Maintain collaborative relationships with Medical Directors and providers.

Communicate operational and administrative information effectively across providers, managers, hospital leaders, and staff.

Recommend and influence strategic and program modifications in anticipation of changes in the healthcare environment.

Governance, Policy & Compliance

Assist in the development and revision of PMG policies and procedures.

Maintain confidentiality of patient, employee, and organizational information.

Participate in mandatory meetings, leadership development, LEAN activities, and training programs.

What You'll Bring

Education

Bachelor's Degree in Business or healthcarerelated field

Master's Degree in Health Administration, MBA, or related field (preferred)

Experience

5+ years of physician practice management experience at a management level

Experience in a complex healthcare delivery environment, including clinic operations, finance, quality, and risk management

Multispecialty clinic experience (preferred)

Leadership & Operational Skills

Demonstrated ability to lead, empower, and motivate teams in a rapidly changing healthcare environment

Strong planning, organizational, and financial management skills

Proven ability to monitor performance, hold teams accountable, and drive results

Independent judgment and effective decisionmaking capability

Excellent provider relationshipmanagement skills

Strong written, verbal, and presentation communication skills

Ability to manage multiple priorities and travel between clinic and regional sites

Personal Attributes

Collaborative, visible, and approachable leadership style

High standards of professionalism, integrity, and accountability

Strong work ethic, creativity, sense of urgency, and adaptability

Excellent listening skills and openness to constructive feedback

Why Join Us?

Lead clinical operations at scale: Drive performance across multiple practices within an integrated medical group.

Partner closely with physicians: Build trusted relationships that support provider success and patient outcomes.

Influence quality and efficiency: Shape care delivery models that balance cost, quality, and service excellence.

Develop highperforming teams: Mentor clinic leaders and foster an engaged, missiondriven workforce.

Advance a mission that matters: Serve communities through Providence's commitment to compassion, dignity, and excellence.

Ready to Shape the Future of Healthcare?

If you are a resultsoriented healthcare operations leader committed to excellence in practice management and patientcentered care, we encourage you to apply.

At Providence we believe in the importance of human connection and the impact of in-person collaboration towards team cohesion and caregiver engagement. Further, we want our leaders to live in or near the communities we serve. Therefore, leaders applying for this role will be required to work a hybrid schedule, which consists of three days onsite, two days remote and live within a reasonable commuting distance to the ministry or service area they support and lead.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence Clinical Network (PCN) is a service line within Providence serving patients across seven states with quality, compassionate, coordinated care. Collectively, our medical groups and affiliate practices are the third largest group in the country with over 11,000 providers, 900 clinics and 30,000 caregivers.

PCN is comprised of Providence Medical Group in Alaska, Washington, Montana and Oregon; Swedish Medical Group in Washington's greater Puget Sound area, Pacific Medical Centers in western Washington; Kadlec in southeast Washington; Providence's St. John's Medical Foundation in Southern California; Providence Medical Institute in Southern California; Providence Facey Medical Foundation in Southern California; Providence Medical Foundation in Northern and Southern California; and Covenant Medical Group and Covenant Health Partners in west Texas and eastern New Mexico.

Requsition ID: 415361

Company: Providence Jobs

Job Category: Patient Care (Non-Acute)

Job Function: Clinical Care

Job Schedule: Full time

Job Shift: Day

Career Track: Leadership

Department: 3032 ADMINISTRATION WA PMG UNION HEIGHTS

Address: WA Olympia 1018 Capitol Way 301

Work Location: Union Heights-Olympia

Workplace Type: On-site

Pay Range: $71.15 - $112.34

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

About the Company

Providence St. Joseph Health

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