Director, Clinical Operations

Description

• Put Patients First 
• Empower Entrepreneurial Provider and Care Teams 
• Operate with Integrity & Excellence 
• Be Innovative 
• Work As One Team 

What You'll Do

• Oversee operations across a multi-site clinical network, ensuring efficient workflows, high performance, and compliance with organizational standards
• Lead post-acquisition integration efforts, ensuring a smooth transition of employees, providers, and workflows
• Stabilize clinic operations by addressing gaps in staffing and workflow while identifying operational inefficiencies, developing solutions, and implementing process improvements to enhance scalability and performance
• Partner with clinical and operational leaders to optimize resource utilization, reduce claim denial rates, and maximize revenue opportunities
• Ensure compliance with organizational, regulatory, and quality standards

• Ensure effective utilization of Athena EMR and other operational systems
• Standardize workflows and implement best practices across clinic sites
• Leverage data tools (e.g., EMRs such as Athena, SQL, Power BI) to generate actionable insights and inform operational decision-making
• Build and maintain dashboards tracking key performance indicators such as claim denials, clinic throughput, patient satisfaction, and financial performance
• Conduct quantitative analysis to identify trends, diagnose root causes, and recommend data-driven solutions

• Lead cross-functional initiatives from concept through execution, ensuring clear objectives, timelines, and measurable outcomes
• Develop and implement action plans to address high-priority operational challenges
• Drive innovation by automating manual processes using tools such as Microsoft Power Automate, Python, or advanced Excel

• Lead and develop clinic managers and front-line employees to meet operational goals and performance expectations
• Foster a culture of accountability and continuous improvement by providing clear expectations, coaching, and ongoing performance feedback
• Support workforce stability and engagement during and after post-acquisition transition

Qualifications

• 8+ years of progressive experience in healthcare operations, data analytics, or a related field (managed care or health tech experience preferred)
• Proven experience leading clinic operations, integrations, or turnaround efforts
• Strong quantitative and analytical problem-solving skills, with the ability to provide data-backed insights
• Hands-on experience with data tools such as SQL, Power BI, and advanced Excel (Power Query, VBA)
• Demonstrated success managing multi-site operations in a fast-paced, high-growth environment
• Excellent communication and stakeholder management skills
• Demonstrated ability to lead teams through change and ambiguity

• Experience with EMR systems (eClinicalWorks strongly preferred)
• Technical experience with SQL, Python, or automation tools such as Microsoft Power Automate
• Background in engineering or technical roles with the ability to bridge business and technical stakeholders

• Execution-focused leader who can stabilize and scale operations quickly
• Structured thinker with a passion for operational excellence, continuous improvement, and community care
• Strong collaborator who can influence cross-functional stakeholders
• Calm and decisive in high-change, fast-moving environments
• Proactive problem-solver who identifies challenges and drives solutions independently

Environmental Job Requirements and Working Conditions

• Hybrid work environment with regular onsite expectations
• Field-based role with regular presence across clinic locations in Beaumont and Port Arthur, TX
• Ability to work in a dynamic, fast-paced environment and adapt to evolving business priorities