Director, Clinical Operations - Remote

Who We Are

Access TeleCare is redefining how hospitals and health systems deliver Neurology care-closing access gaps, improving patient outcomes, and supporting overburdened clinical teams through best-in-class telemedicine solutions.

As the nation's largest provider of telemedicine technology and acute clinical services, our Telemed IQ platform enables life-saving care across behavioral health, psychiatry, and beyond. We are proud to be the first acute telemedicine provider to earn and continuously maintain The Joint Commission's Gold Seal of Approval.

We love what we do and if you want to know more about our vision, mission and values go to accesstelecare.com to check us out.

The Opportunity

The Director, Clinical Operations reports to the Senior Vice President, Neurology Operations, and is focused on driving the execution of the Neurology Business Unit's (NBU) operational strategies and tactics.

In partnership with the Analytics Department, the Director also drives the development and management of complex data models, Key Performance Indicators (KPIs), infrastructure, and & tools that power clinical and financial performance.

The Director ensures the NBU has the data to make informed decisions & drives execution, using that data to ensure the NBU is operationally positioned to serve clients and patients while simultaneously meeting the growth goals of the organization.

What You'll Do

• Provide leadership and direction for day-to-day operations, in collaboration with the Senior Vice President, Neurology Operations focused on business unit transformation, growth, performance improvement and overall operational execution.
• Lead the development and maintenance of advanced analytical tools, KPI dashboards, and performance reporting in partnership with IT, Data Warehouse, and Analytics teams, ensuring data integrity, standardization, and HIPAA compliance
• Lead the enhancements of clinical payroll and compensation systems, ensuring accuracy, transparency, and scalability through integration of data architecture and operational workflows
• Responsible for driving processes and monitoring KPIs related to turnaround times for internal requests on launch capacity and timing for late-stage growth opportunities coordinating with the Business Development Department and leading up to official "hand-off to launch" processes.
• In coordination with the Senior Vice President, Neurology Operations, design and implement scalable, repeatable processes that incorporate operational, financial, and pricing considerations to support sustainable growth inclusive of new program offerings and operation readiness that fosters their success.
• Support BU Leadership by partnering with Finance on forecast modeling and revenue realization tracking,; support business unit leadership on Monthly Operational Reviews and key executive presentations
• Identify data quality risks, reporting gaps, and process inefficiencies early & support mitigation strategies.
• Partner with Clinical Provisioning teams to enhance scheduling optimization and automation within the TIQ-Scheduler suite in Salesforce
• Provide direct supervision of staff, including assignment of work tasks, coaching and general performance management
• Coaches, develops and mentors direct reports with an emphasis on building career paths for professional growth
• Administer progressive discipline, including corrective action, when necessary, to ensure high levels of job performance and compliance with company policy
• Conduct formal performance appraisals for all direct reports and develops action plans for continued development and performance improvement
• Manage payroll activities for direct reports to include timekeeping, approval for time off requests, and other administrative functions
• Other duties as assigned.

What You'll Bring

• Bachelor's degree in business administration, healthcare administration or related field
• At least 7 years of relevant work experience, in a healthcare environment, including operational leadership experience
• Advanced excel and analytics skills, including data visualization tools
• Proficiency with Microsoft Office programs
• Proficient interpersonal communication skills and the ability to exercise empathy when working with hospital partners, and physicians and patients
• Excellent organizational and time management skills
• Demonstrate an understanding of standard clinical procedures, laws and regulations
• Ability to work independently, but function as part of a team
• Desire to work in a high-growth, fast-paced environment
• Ability to operate with both precision and vision, driving scalable processes
• Ability to thrive in high growth, fast-paced organization and 100% Remote based environment
• Must be able to remain in a stationary position 50% of the time
• Occasional travel for meetings and collaboration

Why Join Access TeleCare

• 100% Remote Work
• Health Insurance (Medical, Dental, Vision)
• Comprehensive benefits - health, dental, vision, life, and 401(k)
• Flexible vacation and wellness days - we value performance and balance
• Culture of ownership, transparency, and results - where the best ideas rise
• Directly impact patient access nationwide

About our recruitment process:

If you can see yourself contributing to the team, we would like to speak with you. You can expect up to 3 interviews via Zoom.

Access TeleCare, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, marital status, national origin, disability, protected veteran status, race, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances.