JOB SUMMARY
The Director of Clinical Training & Workforce Development provides strategic and operational leadership for clinic training, onboarding, workforce development, scheduling, and staffing. The Director ensures consistent employee training, competency, staffing coverage, and operational readiness across all clinic locations.
KEY RESPONSIBILITIES
The Director oversees three operational funnels, each led by a supervisor:
- Front Desk Training: 1 Supervisor + 2 Trainers — oversees front desk training, onboarding, competency, and development.
- Clinical Training: 1 Supervisor + 1 Trainer — oversees Medical Assistant and clinical staff training, onboarding, competency, and development.
- Clinical Schedules & Coverage: 1 Supervisor + 1 Clinic Coordinator — oversees staffing schedules, clinic coverage, float pools, call-outs, PTO, vacancies, and other staffing needs.
- The Director is responsible for developing and maintaining standardized training programs, ensuring workforce coverage, supporting employee retention and development, and partnering with Clinical Operations and Human Resources to meet organizational and operational goals.
- Lead and develop the three Supervisors and their respective teams.
- Oversee standardized training, onboarding, competency, and professional development programs.
- Ensure appropriate clinical staffing, scheduling, and coverage across locations.
- Identify workforce and training gaps and implement solutions.
- Establish performance expectations and monitor KPIs related to training, staffing, retention, competency, and customer service.
- Partner with Clinical Operations and Human Resources on recruitment, onboarding, retention, workforce planning, and employee development.
- Promote consistent patient/customer service standards and operational excellence.
- Provide leadership reporting and recommendations regarding workforce and training performance.
- Success will be measured by training and competency completion, employee retention, staffing coverage, schedule effectiveness, employee readiness, supervisor/trainer performance, customer service, and overall performance of the three operational funnels.
EDUCATION AND EXPERIENCE
- Bachelor’s degree required.
- Minimum 5 years of experience in a related medical/healthcare field.
- Leadership experience in training, clinical operations, workforce development, or staffing.
PREFERRED QUALIFICATIONS & SKILLS
- Strong communication, organization, coaching, and collaboration skills.
ORTHOPAEDIC SOLUTIONS MANAGEMENT IS A DRUG FREE WORKPLACE
We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.