Director Communications Retail Operations

Discover greater levels of performance. With over 1,400 stores throughout the U.S., Ulta Beauty is revolutionizing the beauty retail experience. With new stores coming online on a continual basis and the re-engineering of existing locations with the latest design and technological advancements for heightened guest experiences, we’re not just growing, we’re thriving. Through consistent innovation and a bold commitment to reimagination. If you want the opportunity to build something strategic, to take ownership of your career trajectory, to apply your passion to operational excellence, Ulta Beauty provides the kind of stability and support few organizations can match. So be curious. Be flexible. Be more than you thought possible. The future is yours at Ulta Beauty.

THE IMPACT YOU CAN HAVE 

* Position is located at corporate offices in Bolingbrook, IL (Hybrid work schedule – approx. 6 days in office per month)

The Director, Communications Retail Operations is primarily responsible for developing, managing, and executing strategic, creative, communications plans and messaging, including timelines, multiple touchpoint opportunities, content creation, vehicle selection and visibility opportunities, for Ulta Beauty as well as leading the store communication team which develops all messaging, tasks, and content that touches store teams across the country. Through this work, he/she will help enable Ulta to continue building a values-based, guest and associate-centric, high-performance culture. The role requires a deep ability for strategic planning and a high degree of integrity due to confidential and sensitive nature of the work, as well as independent judgement and critical decision-making skills that align with company imperatives and values to be utilized in high-pressure and high-visibility situations. 

This role is responsible for serving as the lead internal communication counsel and strategic partner for the company’s Chief Retail Officer and members of her direct report team to drive business results, awareness and associate engagement across all areas of the company. He/she will consistently serve as a lead partner on cross-functional teams working on critical projects and initiatives and will be responsible for delivering best-in-class communications that support that strategic work. 

YOU'LL ACCOMPLISH THESE GOALS BY:

Executive Communication Counsel & Support

• Provide comprehensive, responsive support and strategic counsel to the Chief Retail Officer and Divisional SVPs and SVP of Store & Services Operations to deliver strategic executive messaging to all store associates; work includes script writing, video creation, and written messaging. 

• Serve as lead partner to Store Operations leadership team, and advise CRO, SVP and other Operations Leaders of organizational developments or employee needs that may warrant proactive messaging and guide associated outcomes as needed.

• Deliver strategic, bi-weekly communication message updates for CRO and SVP Team to stores via the digital workplace, which includes script development and video editing.
• Support content development and scripting for leadership meetings, including bi-annual DM Meetings and support content creation for Field Leadership Conference including support in delivering post-meeting takeaway materials

Lead Store Communications Team

• Lead team to connect the store & field organization through communication and strategy development to launch and maintain initiatives and operating procedures on behalf of cross-functional departments and stores teams in service of our guests by:

• • Collaborating with all corporate functions to understand communication needs and deliver to all stores in most effective manner
  • Develop communications plans for company initiatives with major impact on stores including but not limited to brand launches, process and procedure launches or updates, community relations programs, training and diversity and inclusion programs and technology updates 
  • Understand and maximize all internal communications channels including email, video and digital workplace
  • Work in a fast-paced, high-volume environment to streamline and deliver effective communications for store teams
  • Navigate a large list of competing priorities across the business to deliver clear, concise and strategic communication to drive business results and understanding

• Influence business owners to ensure enterprise communications are clear and cohesive at the enterprise level
• Serve as communications owner of the intranet, developing content and providing strategic guidance and feedback to corporate partners as well as working with the Ulta Beauty IT team and external software partner to maintain functionality and optimal experience for end users.
• Support management of store facing documentation
• Support streamlining communications and gatekeeping of incremental store labor requests in close partnership with Core Store Operations and Operations Finance.

THE ESSENTIALS OF SUCCESS

• Bachelor’s Degree required.
• Must have minimum 8-10 years’ experience in Communications with successful track record of delivering results within corporate communications, comprehensive understanding of effective internal communications practices and measurement, and working closely with and writing communications for senior management or relevant operations experience
• Excellent written and oral communications skills.
• Project management, time management and attention to detail are essential.
• High degree of business acumen and professionalism.

• Experience working with senior executives and cross-functional teams.
• #LI-JR1

  #LI-Hybrid

At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.