Director, Corrections and Amendments Unit, Bureau of Vital Statistics

This position is within the Center for Population Health Data Science, Bureau of Vital Statistics. The Director of the Corrections and Amendments Unit (CAU) provides strategic leadership and operational oversight of the unit that amends NYC birth and death certificates. CAU is a fast paced, customer-focused unit that yearly processes about 70,000 requests to amend NYC birth and death certificates Reporting to the Executive Director of the Office of Vital Records, the Director of the Corrections and Amendments unit is responsible for modeling and guiding staff in delivering exceptional customer service, supporting individuals seeking amendments to vital records, developing and implementing modernization and efficiency projects, and ensuring compliance with Health Code provisions, BVS policies, and applicable laws.

This position plays a critical role in safeguarding the integrity of official records by overseeing amendment approvals, financial reconciliations, and the secure handling of certified paper. In addition, the Director collaborates with leadership to develop system and process modernization enhancements, evaluate and improve processes, leveraging data and technology to streamline operations and enhance the customer experience. The role also requires strong engagement in professional development, staff training, and quality assurance initiatives to ensure the highest standards of service delivery. As a key participant in the Department of Healths emergency preparedness and continuity of operations planning, the Director ensures that the CAU remains responsive and resilient during incidents such as natural disasters, public health emergencies, or other critical events. Through a commitment to equity, accountability, and innovation, the Director of CAU advances the mission of the Health Department and contributes to the protection and promotion of public health.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

• Provide strategic leadership and day-to-day oversight of the Corrections and Amendments Unit.
• Work with the OVR Executive Director and BVS leadership to streamline processes, improve customer experience, and implement data-driven improvements and process, and system modernization.
• Ensure staff deliver high-quality, respectful, and empathetic customer service across all service points.
• Develop proposals for eVital and other electronic system enhancements; test and report on system updates.
• Approve and oversee the processing of amendments to vital records, including amendments related to Acknowledgements of Parentage, court order changes, delayed registrations, adoptions, filiations and gender.
• Serve as a Deputy City Registrar with authority to approve completed applications.
• Monitor and approve financial reconciliations submitted by intake staff in alignment with BVS financial policies.
• Ensure proper handling, assignment, reconciliation, and secure storage of certified security paper.
• Oversee identification and resolution of IT-related issues, including system testing and reporting.
• Guide staff professional development through trainings, case reviews, and performance feedback.
• Participate in agency-wide trainings, including emergency preparedness, racial equity and social justice, and EEO compliance.
• Fulfill a critical continuity-of-operations role during public health emergencies or other crises.
• Promote collaboration, communication, sound decision-making, and equitable practices in all aspects of leadership.

PREFERRED SKILLS:

• Excellent writing skills
• Experience developing and implementing modernization and efficiency programs
• Excellent customer services skills, including in-person and back office
• Experience managing staff

Why you should work for us:

• Benefits: City employees are entitled to unmatched benefits such as:

o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.

o additional health, fitness, and financial benefits may be available based on the position's associated union/benefit fund.

o a public sector defined benefit pension plan with steady monthly payments in retirement.

o a tax-deferred savings program and

o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.

• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.

HEALTH SERVICES MANAGER NON MA - 1006D

Minimum Qualifications

1. A baccalaureate degree from an accredited college and five years of full-time professional satisfactory experience acquired within the last fifteen years, in a health services setting such as a laboratory, hospital, or other patient care facility, or in a public health, environmental health, or mental hygiene program, at least 18 months of which must have been in a managerial capacity, consisting of managerial experience clearly demonstrating the ability to perform difficult and responsible managerial work, requiring independent decision-making concerning program management, planning, allocation of resources, and the scheduling and assignment of work.

2. Education and/or experience equivalent to "1" above. Education may be substituted for experience on the basis that each 30 graduate semester credits from an accredited college in hospital administration, public health, public administration, business administration, management or administration can be substituted for one year of non-managerial experience up to a maximum of 60 semester credits for two years. However, all candidates must have a minimum of a baccalaureate degree and 18 months of managerial experience as described in "1" above.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individuals sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.