Director, Credit Risk Oversight - Consumer Lending (2nd Line of Defense)

Director, Credit Risk Oversight - Consumer Lending (2nd Line of Defense)

Wilmington, DE

Governance, Risk, Compliance - Credit Risk Oversight / Full Time, Exempt / Hybrid

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Best Egg is a market-leading, tech-enabled financial platform helping people build financial confidence through a variety of installment lending solutions and financial health tools. We aim to help customers make smart financial decisions and stay on track, so they can be money confident no matter what life throws at them.

We offer top-tier benefits and growth opportunities in a culture built on our core values:

Put People First - We foster an inclusive, flexible, and fun workplace.

Create Clarity - Open communication drives trust and results.

Get Things Done - We focus, prioritize, and deliver with excellence.

Deliver with Heart - We lead with kindness, humility, and strong teamwork.

Listen to Our Customers - Their needs drive our innovation.

Barclays has entered into an agreement to acquire Best Egg with closing expected to take place in Q2 2026. This acquisition will give us the resources and capital to continue on our mission and drive our strategy forward. With an aligned culture, lower cost of funds, and increased employee growth opportunities across a global brand, we are excited about the future of the Best Egg brand under the Barclays umbrella.

We are looking for collaborative, innovative team players who like to solve problems. There will also be immense opportunities for those willing to dive in. If you're inspired by growth and want to make a real difference, Best Egg is the place for you.

We're proud to be an equal opportunity employer committed to building a diverse, inclusive team.

About the Role

We are seeking an experienced Director of Credit Risk Oversight to join our Second Line of Defense (2LOD) supporting unsecured and secured personal loan products. This role will provide independent oversight, governance, and credible challenge across credit underwriting, pricing, loan amount, portfolio performance, credit policy governance, and risk appetite.

This individual will play a critical role in ensuring that credit strategy and growth initiatives are aligned with the company's risk appetite, regulatory expectations, and sound risk management practices.

Key Responsibilities:

Credit Risk Oversight & Governance

Provide independent 2LOD oversight and challenge of credit underwriting, loan amount/credit exposure, pricing, and portfolio performance strategies

Ensure effective governance frameworks are in place for credit decisioning, strategy changes, documentation, and reporting

Portfolio Monitoring & Risk Analytics

Monitor portfolio performance across originations, vintages, and customer segments

Identify emerging risks, evolving trends, and portfolio concentration opportunities

Evaluate impacts of strategy changes on approval rates, credit quality, and profitability

Marketing & Growth Strategy Oversight

Understanding of marketing and growth strategies impacts to ensure alignment with credit risk appetite and portfolio objectives

Review expansion strategies (e.g., new segments, channels, or products) for risk implications

Regulatory & Compliance Oversight

Ensure adherence to applicable consumer lending and fair lending regulations (e.g., ECOA/Reg B, FCRA, UDAAP, etc.)

Provide effective challenge on fair lending risk, model bias, and disparate impact considerations

Support regulatory exams, internal audits, and issue remediation

Risk Reporting & Governance

Develop and maintain credit risk reporting, insights, and dashboards

Escalate material risks, control gaps, or model concerns in a timely manner

Change Management & Innovation

Provide oversight of new credit strategies, model deployments, and product launches

Ensure appropriate risk assessment and governance for FinTech-driven innovations (e.g., alternative data, AI/ML models)

Support ongoing enhancement of credit risk frameworks and controls

Qualifications:

Required Experience

10+ years of experience in credit risk management, underwriting, or portfolio risk within consumer lending

Experience in 2LOD, model risk, validation, or audit, or strong exposure to independent oversight functions

Deep understanding of credit risk models and decision strategies

Proven experience analyzing portfolio performance and credit trends

Preferred Experience

Experience in a FinTech and/or regulated banking environment

Exposure to digital lending, alternative data, or advanced analytics/ML models

Regulatory Knowledge

Strong knowledge of consumer lending regulations, including:

ECOA / Regulation B (fair lending)

FCRA

UDAAP

Experience in addressing fair lending and model governance risks preferred

Skills & Competencies

Strong risk and control mindset with ability to provide independent, credible challenge

Advanced analytical and quantitative skills

Ability to connect credit strategy decisions to portfolio outcomes and risk appetite

Excellent communication and stakeholder management

Ability to operate effectively in a fast-paced, data-driven FinTech environment

Willingness to adapt to a fast-paced environment and adjust priorities accordingly

$110,000 - $130,000 a year

This position is also eligible for an annual incentive bonus based on individual and company performance. Yearly incentive bonus target 35% of base salary.

Employee Benefits

Best Egg offers many additional benefits for our employees, including (but not limited to):

· Pre-tax and post-tax retirement savings plans with a competitive company matching program

· Generous paid time-off plans including vacation, personal/sick time, paid short-term and long-term disability leaves, paid parental leave, and paid company holidays

· Multiple health care plans to choose from, including dental and vision options

· Flexible Spending Plans for Health Care, Dependent Care, and Health Reimbursement Accounts

· Company-paid benefits such as life insurance, wellness platforms, employee assistance programs, and Health Advocate programs

· Other great discounted benefits include identity theft protection, pet insurance, fitness center reimbursements, and many more!

In compliance with the CCPA, Best Egg is fully committed to handling the personal information and data of employees and job applications responsibly with respect and due care. Review our CCPA Employee Policy here

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