Director, Customer Experience (Nashville, TN)

Role Overview

As Director, Customer Experience, you will lead the customer experience operating model for Oracle Cloud Infrastructure data center delivery and operations across a regional or portfolio scope. You will own the connective tissue between customer requirements, site readiness, deployment execution, service visibility, escalations, and long-term operational trust. This role ensures that customer commitments are translated into actionable plans, clearly governed through execution, and handed off into steady-state operations with discipline, transparency, and accountability.

You will partner closely with Sales, Customer Success, Real Estate, Site Deployment, Construction, Engineering, Network, Security, Data Center Operations, Finance, Legal, Procurement, and executive stakeholders. This is a director-level leadership role responsible for building scalable customer experience standards, leading a team of customer-facing program and project managers, improving service-level visibility, and ensuring consistent outcomes across complex, mission-critical data center programs.

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