Overview of the role As Director of Customer Insight & Experience for North America, you will play a pivotal role in shaping how Sage understands and serves its customers. Acting as the voice of the customer at a regional level, you'll lead the delivery of actionable insights that inform product direction, brand strategy, go-to-market plans and commercial growth.
You'll partner closely with senior leaders across the business, translating complex data into clear, compelling recommendations that drive measurable outcomes. This is a highly visible leadership role with the opportunity to influence strategic decision-making and accelerate sustainable growth across one of Sage's most important regions.
Overview of the team You'll work as part of Sage's global Customer Insight & Experience (CI&E) community, collaborating with a well-established central hub based in London. Together, you'll combine regional expertise with global capability to deliver customer, market and experience intelligence at scale.
In North America, you'll act as the senior CI&E leader and a trusted business partner to cross-functional teams including Product Marketing, Brand, Product, Go-to-Market (GTM), Customer Success and regional leadership. The team is focused on embedding a truly customer-centric, insight-led culture across the organisation.
Office location Atlanta, United States Hybrid Working - 3 days per week in our Atlanta office and 2 days from home