Director, Customer Service (Hybrid)

Bel Fuse Inc.

Lombard, IL

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JOB DETAILS

SALARY

$160,000–$200,000 Per Year

JOB TYPE

Full-time

SKILLS

Billing, Business Support, Coaching, Continuous Improvement, Contract Requirements, Contract Review, Cross-Functional, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Service Evaluation, Customer Service Operations, Customer Support/Service, Distribution Channel, Electronic Data Interchange (EDI), Electronics Manufacturing, Finance, Inventory Management, Leadership, Marketing, OEM (Original Equipment Manufacturer), Operations Planning, Order Management, Order Processing, Order/Customer Fulfillment, Performance Management, Performance Metrics, Policy Development, Pricing, Problem Solving Skills, Procedure Development, Process Improvement, Purchasing/Procurement, Sales, Schedule Development, United States Citizen, Willing to Travel

LOCATION

Lombard, IL

POSTED

5 days ago

The Director, Customer Service is responsible for leading customer service operations and providing professional, ethical leadership in all customer-facing activities. This role oversees customer service initiatives, supports cross-functional coordination, and drives a high level of service that maximizes customer satisfaction and strengthens the Company’s position in the marketplace. The position also ensures customer service activity is accurately documented, maintained, and tracked in the CRM system as required.Are You Looking To:Lead customer service operations to ensure a high level of customer satisfaction through effective order entry, order tracking, pricing, quotations, and fulfillment supportWork cross-functionally with Planning, Production, Engineering, Purchasing, Sales, Marketing, IT, Finance, and Shipping to resolve issues and support business objectivesDrive continuous improvement through process review, system enhancements, and the use of data to support sound business decisionsBuild and maintain effective working relationships with customers, OEMs, manufacturer representatives, and distributors to support a responsive and professional customer experienceDevelop department performance through coaching, training, communication, and the use of performance metrics to support employee growth and effectiveness Are You Ready To:Oversee daily customer service activities and make decisions that directly impact customer satisfaction, order fulfillment, and invoicing accuracySupport the achievement of business goals by implementing contractual reporting requirements, contributing to annual sales objectives, and assisting with contract reviews, certifications, and related documentationCoordinate and monitor customer programs including EDI transmissions, vendor-managed inventory, and schedule-sharing processesEstablish, maintain, and improve departmental procedures, policies, manuals, and objectives in alignment with operational plans and company requirementsSupervise assigned personnel in the areas of hiring, training, performance management, attendance, compensation, and career development, while supporting additional responsibilities as assigned and traveling up to 50% domestically and internationally What You’ll Need:BS or BA degree, or an equivalent combination of education and experienceTen or more years’ experience in customer service, and three or more years’ experience in an electronics manufacturing environmentExperience with leading CRM platforms supporting customer service, customer engagement, and order managementInternational customer service experienceExperience with distribution sales, EDI / Order management portals of large MNC customers is preferredPrevious supervisory/management experienceMust be a US Citizen or Permanent Resident What You’ll Get:Compensation range of $160,000.00 - $200,000.00. The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factorsParticipation in the annual bonus program401K and company matchMedical, Dental, VisionHealth Savings Account (HSA)Flexible Spending Account (FSA)Company Life InsuranceShort & Long-term disabilityPaid Time Off (e.g., Vacation Benefits, Company Holidays, Sick Leave Benefits, Personal Days)Pet InsuranceTuition ReimbursementTo review a full listing of our benefits, please refer to the 2026 Bel Fuse Benefits Summary and Paid Time Off Benefits, or by visiting the Bel Fuse Careers page. Work OpportunityBel will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.Equal Opportunity EmployerBel is an Equal Opportunity employer.

About the Company

Bel Fuse Inc.

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