Director, Customer Success

What you will do:

• In assigned region, manages and directs a team of client service partners and sales service professionals in multiple districts to achieve business retention, renewal, and profit goals.
• Manages retention associated with defined region and market channel.
• Creates and executes growth and retention strategy for region, ensuring a sales and service process rigor.
• Develops relationships with key stakeholders and prospective and current clients, gains insights into the business and their needs.
• Drives collaboration within team, ensuring they work together to achieve success.
• Drives a clients first mentality within the organization.
• Hires, coaches, develops and mentors a strong team, including spending time in the field with sales and service reps.
• Participates in special projects and performs other duties as assigned.

You need to have:

• Proven experience with full customer lifecycle - strategic selling knowledge, sales methodology, process.
• Ability to write a business plan.
• Business mindset
• Clients-First mindset.
• Strong communication skills.
• Strategic thinking ability.
• Ability to take accountability for driving a successful team.
• Proven ability to inspire and motivate a team of sales professionals.  
• Excellent collaboration and interpersonal skills.
• Ability to nurture and develop sales talent.
• Ability to use INDG’s productivity and technology tools.
• Ability to travel out of town on a frequent basis.

• Bachelor’s degree with coursework in business, marketing, sales, related field, or equivalent experience.
• Minimum 7 years of successful accounts management experience, preferably in the legal information/government affairs industry, electronic information industry.
• Minimum 5 years of people leadership experience, preferably in customer success or sales. 

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