Director, Customer Success & Solutions - 210546

We are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world's largest providers of products and services to the global energy industry.

A career that's the whole package!

At Halliburton, we've built a community where our colleagues can thrive. Here you'll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.

Halliburton Landmark delivers digital solutions that enable energy operators to make more connected, data-driven decisions across the full asset lifecycle. Landmark's platforms integrate subsurface, drilling, production, and asset intelligence into a scalable, open ecosystem that supports planning, execution, and optimization. By combining deep domain expertise with advanced analytics, cloud technologies, and AI, Landmark helps customers accelerate insights, improve performance, and drive operational excellence in complex energy environments.

Our approach

At Halliburton Landmark, our approach is rooted in close collaboration, deep domain expertise, and practical innovation. We work across disciplines to solve complex energy challenges by turning data into actionable insight and delivering solutions that scale across the asset lifecycle and create measurable customer impact.

A quick snapshot…

The Director, Customer Success & Solutions leads Landmark's forward-deployed customer-facing teams and drives Customer Success modernization across global regions. This leader will build scalable operating models, improve customer outcomes, strengthen operational efficiency, and support sustainable growth across complex energy software environments.

Why it's a big deal…

• Leads global forward-deployed teams across Customer Success, Professional Services, Solutions, and Field Engineering.
• Modernizes the Customer Success operating model to improve value realization, service delivery, and customer experience.
• Builds scalable customer segmentation, regional coverage, and engagement models that align resources to customer impact.
• Drives operational efficiency through consistent processes, measurable outcomes, and disciplined execution across regions.
• Connects customer needs with Product, Engineering, Sales, and Services to strengthen Landmark's portfolio and customer experience.
• Enables scalable growth in complex enterprise environments across energy software, industrial software, and scientific computing.

Here's what we're looking for…

• 15+ years of leadership experience in customer success, professional services, field engineering, technical services, or related customer-facing functions.
• 5+ years leading customer-facing organizations at scale, including direct management of managers or directors.
• Proven experience building or substantially scaling Customer Success, Professional Services, Solutions, or Field Engineering organizations.
• Experience designing customer segmentation, regional coverage, and scalable engagement models.
• Strong record driving Customer Success modernization, operational transformation, and measurable customer outcomes.
• Domain experience in energy software, industrial software, scientific computing, or complex technical software environments.
• Strong executive presence with the ability to influence customer, product, engineering, and commercial stakeholders.

Here's what will give you an edge…

• Experience leading global, multi-region customer-facing organizations through transformation or rapid scale.
• Deep understanding of enterprise adoption, value realization, support models, and customer lifecycle management.
• Operational discipline with experience improving service levels, productivity, and business performance.
• Track record of building high-performing teams, developing leaders, and creating scalable talent structures.
• Experience supporting digital transformation, AI, analytics, cloud, or advanced technical software solutions
• Skills are typically acquired through completion of an undergraduate degree in geoscience, engineering, drilling or computer science and 15 years of experience in E&P which includes experience in project management and management experience

Did we pique your interest?

Why Join Landmark? At Halliburton Landmark, you'll be part of a global team shaping the future of digital solutions for the energy industry. We combine deep domain expertise with advanced technologies-analytics, cloud platforms, and AI-to solve complex, real-world challenges at scale.

Joining Landmark means working on high-impact products, collaborating with experts across disciplines, and gaining exposure to the full asset lifecycle. We value innovation rooted in practical outcomes, encourage continuous learning, and support career growth through meaningful work, mentorship, and development opportunities. If you're motivated by solving tough problems, making data actionable, and contributing to solutions that matter, Landmark offers an environment where your work makes a measurable difference.

AI Fluency & Growth Mindset - We welcome candidates who:

• Understand core AI concepts and apply them ethically to enhance productivity, insights, and decision-making.
• Craft effective prompts to optimize the quality and relevance of AI-generated outputs.
• Explore and apply agentic AI systems to streamline workflows and automate tasks.
• Leverage AI tools to boost efficiency, creativity, and innovation in daily work.
• Stay curious and adaptable, continuously experimenting with AI-driven solutions to elevate team performance and customer impact.

Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Location

3000 N Sam Houston Pkwy E, Houston, Texas, 77032, United States

Job Details

Requisition Number: 210546

Experience Level: Experienced Hire

Job Family: Support Services

Product Service Line: Landmark Software & Services

Full Time / Part Time: Full Time

Additional Locations for this position:

Compensation Information

Compensation is competitive and commensurate with experience.