Director, Digital Solutions Implementations

divh2Director Of Digital Solutions/h2pAt Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. Thats why we need smart, committed people to join us. Whether youre looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain./ppWe provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways./ppAre you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, lets start the conversation./ppWe are seeking a Director of Digital Solutions to lead end-to-end content and workflow automation for both physical and digital assets. This leader will oversee a team of architectural and technical consultants who work directly with customers to capture functional requirements and workflows, and with internal operations teams to design and deploy capture and indexing solutions that maximize efficiency, accuracy, and scalability./ppThe primary function of this role is to manage a team that bridges customer requirements with internal operational execution. This includes working with customers to understand business needs, while also collaborating with operations teams that scan physical documents, index content using OCR/IDP, and apply manual intervention where necessary. The Director ensures that implemented solutions leverage automation to minimize manual effort, reduce processing time and labor costs, and consistently meet service-level agreements (SLAs) for accuracy and turnaround./ppAs the head of implementation within Iron Mountains Digital Solutions group across North America, this leader owns the planning, execution, and onboarding of new customer projects. This includes ensuring alignment with functional requirements, operational efficiency goals, timelines, and financial objectives, while fostering strong partnerships across Sales, Operations, IT, and Infrastructure./ppKey Responsibilities:/pulliOwn the end-to-end delivery of customer-facing imaging and workflow automation solutions, ensuring stability, scalability, and adherence to SLAs for throughput, quality, and accuracy./liliLead and develop a multi-layered team of solution architects, technical specialists, and managers responsible for designing and implementing document automation workflows (capture, indexing, classification, exception handling, tracking, and reporting)/liliTranslate customer requirements into standardized, repeatable solutions that optimize internal operations for efficiency, scalability, and cost reduction/liliOversee the design and deployment of intelligent document processing (IDP), AI/ML, and workflow orchestration technologies (e.g., Kofax, Azure Document AI) to minimize manual effort and accelerate processing./liliPartner with internal operations leadership to ensure seamless integration of solutions into production workflows, supporting long-term operational efficiency and scalability/liliManage engagement-level PL, ensuring projects deliver on financial, timeline, and performance commitments/liliServe as management escalation point for customers and internal stakeholders, resolving issues, aligning expectations, and strengthening partnerships/li/ulpQualifications:/pulliBachelors degree in Computer Science, Information Systems, Technology, or a related field; Masters degree preferred/lili12+ years of progressive experience in solution delivery, workflow automation, or digital transformation, with at least 5+ years in a senior leadership role managing managers and cross-functional teams/liliProven track record of leading large-scale implementation programs involving content management, document automation, IDP/OCR, and workflow orchestration technologies./liliStrong understanding of business process automation, intelligent document processing (IDP), AI/ML integration, and cloud-based workflow platforms (e.g., Kofax, Azure Document AI, or equivalent)/liliExperience managing PL or budget ownership at the engagement, program, or organizational level/liliStrong background in governance, compliance, and delivery methodologies (e.g., Agile, PMI, ITIL, or equivalent)./liliHybrid Office Locations: Dallas, TX; Freehold, NJ; Livermore, CA; Atlanta, GA/liliTravel 50% or as necessary/li/ulpReasonably expected salary range: $163,400.00 - $217,900.00/ppPlease note that an employees starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate./ppCategory: Operations Group/p/div