What you'll DoPrimary Responsibility:Reporting into the Senior Vice President Operations, Americas you will be responsible for leading Americold's e-Comm operations team. We are seeking a strategic, execution driven Director of Operations to lead and scale our e commerce fulfillment business within a high growth 3PL cold storage environment. This leader will own operational performance, customer experience, and the end to end fulfillment network supporting frozen and refrigerated DTC brands.The mandate is bold: scale revenue and EBITDA by 4x over the next three years through operational excellence, automation, disciplined cost management, and world class service delivery. This role requires a builder who thrives in fast growth environments, understands the complexities of temperature controlled logistics, and can translate strategy into scalable systems, processes, and teams.Manage the month / quarter end financial analysis process to ensure the executive team is provided with timely and thorough actionable analysis of our reported financial results.Operational Leadership & Strategy* Develop and execute a multi year operational roadmap to support 4x revenue and EBITDA growth within 3 years.* Build scalable processes across receiving, storage, pick/pack, kitting, value added services, and outbound shipping for frozen and refrigerated products.* Lead capacity planning, labor modeling, and throughput optimization across multiple facilities.* Establish and track KPIs for productivity, accuracy, cost per order, shrink, and service levels.* Drive continuous improvement using Lean, Six Sigma, and automation technologies.E Commerce Fulfillment Excellence* Oversee all DTC fulfillment operations, ensuring on time delivery, order accuracy, and exceptional customer experience.* Implement scalable workflows for high volume e commerce, including batch picking, wave planning, and cold chain compliant packaging.* Optimize packaging, dry ice/gel pack usage, and carrier selection to reduce cost while maintaining product integrity.Financial & P&L Ownership* Own operational budgets, forecasting, and cost to serve modeling.* Identify margin expansion opportunities through automation, labor efficiency, slotting optimization, and vendor/carrier negotiations.* Collaborate with Business Development to build pricing models and operational inputs to support profitable customer onboarding.Customer & Commercial Partnership* Collaborate with Business Development to onboard new customers efficiently and profitably.* Serve as the operational point of escalation for key accounts, ensuring service excellence and retention.* Translate customer requirements into operational capabilities and scalable SOPs.Team Building & Leadership* Build and mentor high performing operations teams across warehouse leadership, supervisors, and frontline associates.* Foster a culture of accountability, safety, continuous improvement, and data driven decision making.* Develop succession plans and leadership pipelines to support rapid expansion.Technology, Automation & Innovation* Evaluate and implement automation solutions (AMRs, conveyor systems, automated packing, dimensioning, etc.).* Partner with technology teams to enhance WMS functionality, real time visibility, and data analytics.* Introduce best in class cold chain handling practices to reduce waste and improve consistency.What Experience and Education You NeedEducation* Bachelor's degree in Supply Chain, Operations Management, Engineering, or related field required.Industry & Functional Experience* 7-10+ years of experience in operations leadership within 3PL, cold storage, e commerce fulfillment, food logistics, or high volume distribution.* Deep understanding of cold chain requirements, including frozen/refrigerated storage, packaging, and regulatory compliance.* Proven track record scaling operations in a high growth environment (preferably 3x-10x scale).Technical & Operational Expertise* Hands on experience with WMS, OMS, and TMS platforms; strong understanding of system integrations for e commerce.* Demonstrated success implementing automation, Lean/Six Sigma methodologies, and process standardization.* Strong financial acumen with experience owning budgets, P&L inputs, and cost to serve models.Leadership & Strategic Skills* Ability to build, lead, and inspire large teams across multiple sites.* Strong cross functional communicator who can partner with Business Development, Finance, Engineering, and IT.* Data driven decision maker with a bias toward action and continuous improvement.What Could Set You Apart* Excellent written and verbal communication skills* Strong team player and able to collaborate effectively in a highly matrixed organization* Self-starter with exceptional ability to identify and solve problemsPhysical Requirements* Requires the ability to sit for long periods of time, with frequent interruptions* Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending* Requires manual dexterity with normal hand and finger movements for typical office work* Talking, hearing, and seeing are important elements of completing assigned tasks* May require travel by automobile and airplane for business* May require visits to warehouse operations in temperatures at or below freezing* May require carrying loads related to travel and the occasional lifting, carrying, positioning, and/or moving of objects weighing up to 20 pounds* Requires the use of various electronic toolsAmericold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.EOE/AA M/F/D/V DFW.