Director, eCommerce Acquisition Capabilities

Microsoft

New York, NY

JOB DETAILS
SALARY
$130,900–$251,900 Per Year
SKILLS
Analysis Skills, Business Skills, Communication Skills, Cross-Selling, Customer/Client Research, Data Analysis, Establish Priorities, Finance, Instrumentation, Integrated Circuits (ICs), Marketing, Marketing Automation Software, Marketing Communications, Microsoft Product Family, Operational Support, Operations Management, Operations Processes, Outbound Marketing, Performance Reviews, Process Improvement, Project/Program Management, Requirements Management, Sales Qualification, Taxonomies, Time Management, Up-Selling, Web Analytics, Web Programming, eCommerce
LOCATION
New York, NY
POSTED
Today

Director, eCommerce Acquisition Capabilities Join the team spearheading Microsoft's marketing transformation by applying for the Director, eCommerce Acquisition Capabilities role at Microsoft .Responsibilities Understanding Microsoft's eCommerce and web business programs, objectives, and technology needs in depth.Translating business needs to a capability roadmap and working with business stakeholders to define and prioritize business requirements.Analyzing relevant data to assist in defining business requirements and prioritizing features with the highest impact.Ensuring proper tagging and instrumentation is implemented across the eCommerce customer journey and data is available to analytics teams.Ensuring integration between web initiatives and Microsoft's MarTech (marketing technology), including standard data flow and taxonomies.Ensuring new capabilities have the appropriate support or operational processes in place to operate over time and appropriate analytics or reporting to measure impact.Owning project management, communications, timelines, and dependencies to deliver new functionality.Maintaining a clear backlog to assist in tracking project status and prioritization.Preparing and delivering executive updates about the status of new capability delivery as part of ongoing business performance reviews.Embodying our culture and values.Qualifications Required / Minimum Qualifications Bachelor's Degree in Business, Marketing, Communications, Finance, Engineering, or related field AND 10+ years of marketing operations, program management, project management, or related experience OR equivalent experience.5+ years experience with MarTech platforms, their application to eCommerce scenarios (upsell, cross‑sell, guided buying, lead qualification) and attribution/measurement.Additional or Preferred Qualifications Master's Degree in Business, Marketing, Communications, Finance, Engineering, or related field AND 8+ years of marketing operations, program management, project management, or related experience OR Bachelor's Degree in Business, Marketing, Communications, Finance, Engineering, or related field AND 12+ years of marketing operations, program management, project management, or related experience OR equivalent experience.6+ years technology/process improvement experience.Expertise in MarTech platforms (journey orchestration, customer data platform (CDP), email service provider (ESP)/marketing automation) and event/real‑time integrations.Deep expertise in web analytics.Ability to translate business objectives into a technology roadmap in collaboration with key stakeholders.Ability to communicate hard, complex, nuanced problems in a way that people who are not close to them can understand.Ability to partner closely with teams and stakeholders to make sure they feel heard and understood.Ability to find win‑win outcomes for everyone even when there are conflicting priorities within and outside the team.Ability to run and support prioritization process that creates clarity for stakeholders on what will happen, and what will not happen.Track record of meeting timelines, and honoring commitments with ability to adjust the plan and bring stakeholders along if things change.Comfortable operating in a very complex and dynamic environment both as a participant or leader depending on the need.Marketing Technology IC5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year.Microsoft will accept applications for the role until October 27, 2025.Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.#J-18808-Ljbffr

About the Company

M

Microsoft

DO WHAT YOU LOVE
Make your mark on the world’s most used technologies. Develop the next hit mobile application. Pioneer a startup that could be the next big thing. At Microsoft, you choose your path.

Headquartered in Redmond, Washington, Microsoft is a top innovator in both the consumer and enterprise technology industry. Just a few of the many things our products do are unleash creativity, connect businesses, and make learning more fun. But our continued success is based on one thing: our employees. We hire amazing, talented people and give them the opportunities—and the tools—to succeed.

WHY MICROSOFT?
As a Microsoft employee, you’re surrounded by a diverse group of the smartest people in your field. This fosters new ideas, better business results, and creates a dynamic work environment. In the office, you’re constantly challenged and supported by your colleagues. Every day holds something new and exciting.

We also offer unparalleled depth and breadth of career opportunities. As an industry leader in multiple fields, working for Microsoft means being able to do whatever you feel passionate about—and being able to make an impact in that field. From day one, we give our employees significant responsibility. This means that you’ll know that you directly contributed to something that has a positive impact on people worldwide. Whether you choose to work in management, dive deep into the newest technology, or explore multiple professions, you’ll find everything you need at Microsoft to drive your career—and to make a difference.

WE GET IT – YOU’RE MORE THAN YOUR JOB
Everyone works differently and is motivated by different things. We also understand that there’s more to you than your job. That’s why we offer competitive pay and a wide assortment of benefits-- to help you make the most of life at work and away from it.

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COMPANY SIZE
10,000 employees or more
INDUSTRY
Computer Software
FOUNDED
1975
WEBSITE
http://www.microsoft.com