Director, Employee Experience IT Automation

What We Need

Corpay is seeking a Director, Employee Experience IT Automation within our Corporate Overhead division based outside the Atlanta area. This position falls under our information security line of business. In this role, the Director, Employee Experience IT Automation is responsible for defining and executing the technology strategy that modernizes how employees receive IT services, access systems, obtain devices, collaborate, and move through the employee lifecycle. This leader owns the roadmap for automation across onboarding, offboarding, workforce transitions, endpoint services, access governance, collaboration platforms, service management, and digital workplace technologies.

How We Work

As a Director, Employee Experience IT Automation, you will be expected to work in an onsite environment. Corpay will set you up for success by providing:

• Assigned workspace in our Peachtree Corners, GA office location
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Developing and executing the enterprise strategy and roadmap for employee technology automation, self-service IT capabilities, AI-enabled support, workflow orchestration, and digital workplace modernization.
• Establishing governance, service-level objectives, KPIs, risk controls, and value realization metrics supporting scalable and secure service delivery.
• Leading automation of onboarding, role changes, offboarding, device provisioning, collaboration enablement, and access lifecycle management processes.
• Partnering with HR Technology, Infrastructure, IAM, and Security teams to integrate workforce events across Workday, ServiceNow, Microsoft 365, Entra ID, SailPoint, and endpoint platforms.
• Ensuring secure, auditable, and timely fulfillment of employee technology services through automation and standardized controls.
• Owning the automation roadmap for Microsoft 365, endpoint management, and employee technology services.
• Improving service desk efficiency through intelligent routing, virtual agents, automated remediation, workflow automation, and analytics.
• Using operational telemetry, employee feedback, and ticket trends to prioritize improvements and investments.
• Developing AI-enabled employee experiences through virtual assistants, proactive insights, and self-service capabilities.
• Evaluating emerging workplace technologies, automation platforms, and collaboration solutions that improve productivity.
• Leading employee technology enterprise automation programs, technical roadmaps, platform integrations, and operational transformation initiatives.
• Ensuring solutions are secure, resilient, supportable, and aligned with architecture and compliance standards.
• Establishing executive dashboards measuring automation adoption, service performance, compliance, and employee satisfaction.
• Communicating roadmap progress, risks, dependencies, and business outcomes to executive leadership.
• Building strong partnerships across IT, Cybersecurity, HR Technology, Corporate Services, and key vendors.

Qualifications & Skills

• Bachelors degree in Information Systems, Computer Science, Engineering, Cybersecurity, or related field.
• 10+ years leading enterprise IT operations, digital workplace services, automation, service management, identity management, or infrastructure initiatives.
• 5+ years of leadership experience managing technical teams and enterprise technology programs.
• Demonstrated success delivering workflow automation, platform integration, and operational transformation initiatives.
• Strong knowledge of Microsoft 365, Entra ID, ServiceNow, SailPoint, endpoint management, governance, compliance, and IT operations.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offers including major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.