Director Employee Services

Alaska Airlines

SeaTac, WA

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JOB DETAILS

SALARY

$172,550–$267,450 Per Year

SKILLS

Accounting, Adoption, Artificial Intelligence (AI), Automation, Best Practices, Budgeting, Call Center Management, Case Management, Change Management, Coaching, Communication Skills, Compensation and Benefits, Corporate Compliance, Cross-Functional, Customer Support/Service, Data Management, Data Quality, EEO Regulations, Employee Benefits, Equal Employment Opportunity (EEO), Financial Planning, Genetics, HRIS/HRMS, High School Diploma, Human Resources, Knowledge Management, Large-Scale Systems, Leadership, Legal, Marketing, Mentoring, Metrics, Operational Strategy, Operations Planning, Oracle, PHR (Professional in Human Resources), People Management, Performance Management, Performance Modeling, Presentation/Verbal Skills, Project Tracking, Project/Program Management, Quality Monitoring, Regulatory Compliance, Requirements Validation/Verification, Safety Compliance, Safety Standards, Service Delivery, Service Level Agreement (SLA), Set Goals, Society for Human Resource Management (SHRM), Staff Requirements, State Laws and Regulations, Strategic Planning, Succession Planning, Talent Management, Team Lead/Manager, Trend Analysis, Tuition Fees

LOCATION

SeaTac, WA

POSTED

1 day ago

**Company** Alaska Airlines **The Team** Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. **Role Summary** The Director, Employee Services provides enterprise leadership for Employee Services and HR Compliance, setting the long-term strategy, operating model, and performance standards for how employees experience core people services across Air Group. This role oversees People Support, Employee Data Management, HR Compliance, and corporate front desk services, ensuring delivery is consistent, compliant, efficient, and human-centered. This senior leader designs and leads AI-enabled, data-informed service delivery models that improve employee experience, service quality, and decision-making while maintaining strong governance, privacy, safety, and compliance standards. The Director partners closely with cross-functional leaders to evolve policies, processes, technology, and data practices, translating business and employee needs into scalable, sustainable solutions. As a people leader, this role develops and empowers leaders to drive operational excellence, adopt responsible innovation, and uphold high standards of service, safety, and care. The Director cultivates a strong leadership culture, builds future-ready capabilities, and ensures teams are positioned to deliver both high-touch employee support and modern, efficient service delivery at scale. **Key Duties** + Empowers team leaders to formulate long-term strategies for employee experience through service delivery initiatives in People Support, HR Compliance, Employee Data Management, and corporate front desks. + Sets the strategic direction for responsible AI adoption across Employee Services, ensuring AI-enabled solutions improve employee experience, service delivery, accuracy, and efficiency while aligning with company values, privacy, safety, and compliance standards. + Sponsors and governs AI-enabled service delivery capabilities (e.g., AI-assisted case management, knowledge management, data quality monitoring, and employee self-service), ensuring solutions are scalable, transparent, and measurable. + Builds AI fluency and change readiness across teams by setting expectations for responsible experimentation, upskilling leaders and employees, and embedding AI capabilities into standard operating models-not one-off tools. + Ensures human-centered design remains core to all AI-enabled solutions, balancing automation with high-touch service, empathy, and thoughtful escalation for complex employee needs. + Collaborates with stakeholders to define the evolution of the company's data management, overseeing team leaders in making critical recommendations on data requirements, metrics, and reporting frequencies to analyze trends and make informed decisions to enhance employee experience. + Leads and develops personnel through effective performance management and continuous feedback, with an emphasis on fostering strategic systems thinking, talent development, and succession planning across teams and disciplines. + Develops strategic goals and direction for a team of people leaders. + Cultivates the team culture through proactive engagement, presence, and reinforcement of desired behaviors. + Partners with various departments to deliver exceptional guest and employee experiences through high-touch engagement and superior customer service. + Influences policies, service level agreements, technology, and employee experience, providing strategic recommendations to enterprise leaders. + Develops and responsible for budget for People Resource Line, Employee Data Management, HR Compliance, and the corporate front desk team. **Job-Specific Experience, Education & Skills** **Required** + 8 years of experience in human resources, managerial/program oversight, project management. + 5 years of leadership experience, with at least 2 of those years directly leading people. + Bachelor's degree, or an additional two years of relevant training/experience in lieu of this degree. + Working knowledge of and experience with human resources functions including Employee Records, Benefits, Absence Management, HR Contact Center, HRIS, Compliance and more. + Demonstrated project and change management skills and a thirst for applying research and best practices to existing business problems. + Excellent presentation skills, with the ability to distill data and present actionable information from complex research to tell a compelling story. + Demonstrated partnership and influencing skills, able to communicate with professionals at all levels of the company and work productively both individually and within a team. + High school diploma or equivalent. + Minimum age of 18. + Must be authorized to work in the U.S. **Preferred** + PHR or SHRM certificate. + Experience in medium to large-scale HR Information System (HRIS) implementation (e.g. Oracle). + Experience with Artificial Intelligence (AI) enabled solutions. **Job-Specific Leadership Expectations** + Embody our values to own safety, do the right thing, be caring and kind, and deliver performance. + Create a culture where all employees feel safe and they belong. + Promotes a high performance culture by cultivating and motivating direct/indirect reports through coaching, mentoring, and by providing regular and meaningful feedback. **Salary Range** $172,550 - $267,450 / year **Total Target Compensation Range (incl. bonus & equity)** $224,316.00 - $347,686.00 **Salary Details** The pay range and total target compensation package listed above is the expected pay offered for this position at the start of employment. Your pay will be based on multiple factors, including and not limited to location, your relevant experience/level, experience level, and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate. **Note:** We don't typically hire at the top of the range. **Total Rewards** _Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status._ + Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air with high priority status + Select number of confirmed travel credits provided annually + Comprehensive well-being programs including medical, dental and vision benefits + Generous 401k match program + Annual bonus plans + Generous holiday and paid time off For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits. **Regulatory Information** **Equal Employment Opportunity Policy Statement** It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 ("Section 503") and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 ("VEVRAA"). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities. To implement this policy, we will: (1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; (2) Ensure that employment decisions are based only on valid job requirements; and (3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA. **Government Contractor & Department of Transportation (DOT) Regulations** Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn. **Apply by 7:00 PM Pacific Time on** 5/18/2026 **FLSA Status** Exempt **Employment Type** Full-Time **Regular/Temporary** Regular **Location** Seattle - Hub **L:** \#LI-B **Job Locations** _USA-WA-SeaTac_ **Requisition ID** _2026-18691_ **Category** _Corporate & Operations_

About the Company

Alaska Airlines

INDUSTRY

Other/Not Classified

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