Agile Programming Methodologies, Analysis Skills, Business Administration, Communication Skills, Computer Science, Configuration Management, Corrective Action, Cross-Functional, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Delivery Driving, Environmental Regulations, Federal Contracts, ITIL (IT Infrastructure Library), Information Technology & Information Systems, Internet Security, Leadership, Operational Improvement, Operational Strategy, Operations Management, Organizational Skills, Performance Analysis, Performance Metrics, Presentation/Verbal Skills, Process Improvement, Project Management Professional (PMP), Project/Program Management, Service Delivery, Service Level Agreement (SLA), System Operations, Team Lead/Manager, Technical Support, Time Management, Willing to Travel, Writing Skills
Unissant, Inc. delivers innovative capabilities to the agencies that keep our nation healthy and safe. We apply our domain expertise, data acumen, and technology know-how to achieve breakthrough results for our clients. Working collaboratively, we advance missions and careers through a focus on honesty, integrity, and dependability. We continuously look for talent excited to join that effort. To learn more about our exciting organization, please visit www.unissant.com.
Director, Federal IT Programs
Unissant is seeking a Director, Federal IT Programs to join the team in support of a specific Federal IT services account. This leader will provide account-level oversight for several programs within one client account/agency, ensuring coordinated delivery, consistent performance, and alignment with customer mission priorities.
The ideal candidate brings strong Director-level Federal program leadership experience managing large-scale IT service environments, overseeing multiple program managers or delivery leads, and driving service delivery excellence across service desk, infrastructure operations, configuration management, and cybersecurity functions.
Essential Duties and Responsibilities
- Provide Director-level leadership and account oversight for several Federal IT services programs within one client account.
- Oversee enterprise-scale programs, some supporting at least 2000 users across Service Desk, Infrastructure Operations, Configuration Management, and Cybersecurity.
- Oversee program managers, delivery leads, and cross-functional teams to ensure consistent execution, integrated planning, and coordinated performance across the account portfolio.
- Accountable for account financials, contracts, personnel, and customer relationships.
- Drive continuous service improvement initiatives and operational efficiencies through the application of ITIL, PMP, and Agile frameworks.
- Oversee contract performance, monitor SLAs and KPIs, and implement corrective actions and service enhancements as needed.
- Serve as a senior point of contact for Federal stakeholders and provide clear, timely communication on account health, program status, risks, issues, and performance.
- Coordinate cross-functional technical teams across multiple programs and ensure successful, integrated delivery of account and program objectives.
Work Experience and Job Skills
- 15+ years of experience, with at least five years of experience managing or overseeing comprehensive IT services contracts for a Federal organization of at least 2000 users, including Service Desk, Infrastructure Operations, Configuration Management, and Cybersecurity.
- Demonstrated experience overseeing several programs within a single account or portfolio, including responsibility for integrated performance, customer relationship management, resource alignment, and delivery governance.
- Proven ability to drive service improvements and apply ITIL, PMP, and Agile practices in a Federal environment.
- Demonstrated record of effective leadership and communication with Federal stakeholders.
- Strong analytical, organizational, and operational management skills.
Education
- Bachelor's Degree is required. Preferred field of study in Computer Science, Information Technology, Information Systems, Operations Management, or related field of study.
- MBA/Master's Degree in a relevant field of study preferred.
Certificates, Licenses and Registrations
- PMP certification preferred.
- ITIL certification preferred.
- Agile certification preferred.
Communication Skills
- Excellent verbal and written skills, ability to present proposals and performance data, comfortable interfacing all levels of organization.
- Ability to write clear and concise creative content in a highly confidential manner.
Travel
- Travel may be required based on client and program needs.
Environmental Requirements
- Mainly a routine office environment.
- May be required to lift up to ten (10) pounds.
- Flexible in working extended hours.
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Unissant management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, where applicable and available, reasonable accommodation(s) may be made to enable individuals with disabilities to perform essential functions of this position.
Please note: Candidate(s) will be required to go through pre-employment screening.
Unissant, Inc. is a proud Equal Opportunity Employer! (EOE; M/F/Disability/Vets)