Director, Global Loyalty, Platform Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Global Loyalty, Platform Management

The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies.

About the Role:

Responsible for developing and executing platform product capabilities that support the growing demands of Mastercard's Global Loyalty business. Drives the enhancement of existing platforms and the delivery of new features in response to business needs, market opportunities, and technology trends. Translates business requirements and customer experiences into clear product features and functional requirements that inform the platform roadmap. Works closely with Product Owners, Developers, UX designers, and internal stakeholders to define, build, and deliver high-quality solutions. Accountable for supporting platform performance, reliability, and continuous improvement.

RESPONSIBILITIES

• Drive data-informed product outcomes at the product or capability level by monitoring key performance indicators and continuously improving product performance
• Contribute to the development and execution of product vision, strategy, and roadmap across one or more platform areas, aligning to broader program objectives
• Decompose business requirements into well-defined features, epics, and user stories that support Agile delivery and high-quality execution
• Partner closely with Product Owners, Engineering, and UX to ensure clarity of requirements, efficient delivery, and strong end-to-end product outcomes
• Apply product management best practices across the product lifecycle (e.g., Agile delivery, backlog management, product readiness) to ensure consistent execution
• Support go-to-market readiness and operational deployment by working cross-functionally with Delivery, Operations, and servicing teams
• Champion a user-centric, data-driven approach, incorporating customer insights and "test and learn" methodologies to continuously improve the product experience
• Engage with internal stakeholders and Voice of Customer channels to identify product opportunities and address friction points
• Understand and apply Software Development Lifecycle (SDLC) practices to ensure effective collaboration with engineering teams and delivery of high-quality software
• Lead and develop a team of product managers and/or product management-technical (PMT) resources, providing coaching, prioritization guidance, and performance feedback
• Build strong cross-functional relationships to ensure alignment across Product, Technology, and Business teams
• Contribute to clear and concise communications for stakeholders and leadership on product progress, risks, and outcomes
• Ensure consistent documentation and knowledge management practices to support scalability and operational efficiency

All about You:

• Experience operating in a matrixed environment, collaborating across Product, Engineering, and Operations teams
• Demonstrated ability to independently manage product execution across a defined scope or platform area
• Experience applying data-driven decision-making and continuous improvement practices in product delivery
• Experience leading and developing product talent, including individual contributors and early-tenure managers
• Ability to communicate effectively with a range of stakeholders, including peers and senior leaders
• Experience translating customer feedback and business needs into actionable product requirements
• Exposure to go-to-market planning and supporting product launches or enhancements
• Experience driving end-to-end ownership of product features or platform components
• Practical application of Agile methodologies, backlog management, and product lifecycle processes

Product Managements Skills:

Consulting & Strategic Judgement; Customer Needs and Insights; Design Thinking Approach; Go-To-Market; Product Performance and On-Going Management; Product Strategy; User Experience

Critical Soft Skills:

Business Acumen; Commercial Focus; Global Perspective; Innovation and Thought Leadership; People Leadership; Stakeholder Influence

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

O''Fallon, Missouri: $156,000 - $265,000 USD