Director, HR Operations

Vanderbilt University Medical Center

Nashville, TN

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JOB DETAILS

SKILLS

Administrative Skills, Analysis Skills, Best Practices, Business Processes, Communication Skills, Continuous Deployment/Delivery, Continuous Improvement, Corrective Action, Customer Satisfaction, Customer Support/Service, Data Analysis, Data Management, Data Quality, Data Visualization Tools, Documentation Standards, Finance, Forecasting, HRIS/HRMS, Human Resources, Human Resources Management, Human Resources Processes, Human Resources Strategy, Informatics, Information/Data Security (InfoSec), Leadership, Legal, Maintain Compliance, Marketing, Onboarding, Operational Strategy, Operations Management, Operations Processes, Organizational Development/Management, Patient Care, Patient Education, Performance Analysis, Performance Management, Performance Metrics, Privacy Controls, Problem Solving Skills, Process Improvement, Process Management, Quality Management, Quality Metrics, Regulations, Regulatory Requirements, Resource Management, Risk Analysis, Risk Management, Safety Compliance, Safety Training, Sales Prospecting, Service Delivery, Service Level Agreement (SLA), Set Goals, Standard Operating Procedures (SOP), Standards Development, Talent Management, Technical Support, Training/Teaching, Trend Analysis

LOCATION

Nashville, TN

POSTED

Today

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger thanthemselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:
HR Operations Admin

Job Summary:
The Vanderbilt Health Executive Search Team is conducting a national search for a Director of Human Resources Operations. The Director of HR Operations is a strategic and operational leader responsible for delivering efficient, compliant, and employee-centric HR services across the organization. This role oversees one or more HR operational functions, ensuring high-quality service delivery and continuous process improvement. This role provides leadership to our HR Data Management Team and our Preboarding/Onboarding Team. The Director partners closely with HR Centers of Expertise (COEs), HR Business Partners, IT, and external vendors to drive operational excellence, optimize processes, and enhance the overall employee experience.

Shift: First Shift; Days

Role Accountabilities:

Develops goals and objectives for HR Operations that align with the health system's policies and goals.
Analyzes long-range impact of decisions and plans for one or more HR functions.
Ensures the most effective operations of the department through program development, process improvement, and coordination/integration of processes with other departments.
Participates in HR and/or interdepartmental committees to address problems and facilitate information exchange about programs, problems, etc.
Partner with HRIS and IT teams to improve data quality, reporting, and system functionality.
Establish and track key performance indicators (KPIs) and service level agreements (SLAs).
Analyzes and evaluates ongoing department data and analytics to identify areas where adjustments/improvements are needed.
Act as a key liaison between HR Operations and broader business functions.
Ensures that the service standards are met or exceeded by utilizing customer satisfaction, best practices, and market information to improve customer service and satisfaction.
Ensures HR operations comply with all applicable laws, regulations, and internal policies.
Develop and document standard operating procedures and controls.
Monitor and mitigate risks related to data security, privacy, and operational processes.
Monitor onboarding effectiveness and employee feedback to drive improvements.
Lead or support HR transformation initiatives as needed.
An excellent understanding of Human Resources business processes and HR regulations.
The ability to analyze data, recognize trends, and use data visualization tools to provide insights to senior leaders for decision-making.

Qualifications:

Bachelor's Degree and 7 years of experience

Preferred Qualifications:

Progressive HR operational leadership experience preferred.
Experience leading pre-boarding and onboarding initiatives preferred.
Experience providing strategic HR leadership to improve organizational efficiency is preferred.
Experience with Workday HRIS is strongly preferred.
Academic Medical Center experience preferred.

#LI-JC1

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

* Organizational Impact: Implements strategies for a sub function with direct impact to the function results.* Problem Solving/ Complexity of work: Resolves highly complex business issues that are often unprecedented that have immediate impact on own sub-function or entity and wider implications to the organization. * Breadth of Knowledge: Applies expertise within professional/technical area and uses advanced business knowledge to develop objectives.* Team Interaction: Leads a sub-function serving the organization at large or across one or more entity(s).

Core Capabilities :

Supporting Colleagues: - Develops Self and Others: Acts upon constructive feedback from all levels of the organization and initiates strategies to develop talent in others. - Builds and Maintains Relationships: Leverages relationships and insight to forecast potential future needs and influence delivery of work to exceed expectations. - Communicates Effectively: Anticipates difference audience concerns, styles and finds mutually beneficial solutions across conflicting and sensitive issues. Delivering Excellent Services: - Serves Others with Compassion: Demonstrates in-depth knowledge of broad-based issues and considers the interests of others to improve satisfaction of services. - Solves Complex Problems: Critically evaluates complex information and identifies trends/risks to make recommendations to improve processes across areas. - Offers Meaningful Advice and Support: Provides ongoing feedback and development discussions to motivate and support team members to maximize performance. Ensuring High Quality: - Performs Excellent Work: Anticipates problems or obstacles which may interfere with quality standards and develops plants to ensure area's quality standards are met. - Ensures Continuous Improvement: Routinely draws upon valuable learning from others, past experiences, and new information to determine key opportunities. - Fulfills Safety and Regulatory Requirements: Develops appropriate corrective actions for unsafe environments in order to ensure operational and safety compliance. Managing Resources Effectively: - Demonstrates Accountability: Identifies potential obstacles to goal achievement and develops solutions to address those obstacles. - Stewards Organizational Resources: Creates the appropriate systems and processes to effectively manage resources. - Makes Data Driven Decisions: Applies in-depth knowledge of data to recommend and implement new approaches to improve decision making capabilities. Fostering Innovation: - Generates New Ideas: Identifies opportunities and leads development of new initiatives that create value across areas. - Applies Technology: Creates the energy and drive for self/others to identify and leverage technology in new, innovative ways to drive greater efficiencies. - Adapts to Change: Anticipates the change process and clearly communicates impact on others/own team(s), assisting them in embracing the change.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:
Relevant Work Experience

Experience Level:
7 years

Education:
Bachelor's

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.

About the Company

Vanderbilt University Medical Center

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