Director I Carelon Account Management - Behavioral Health - Louisiana Crisis

Elevance Health
  • Metairie, Louisiana
    1 day ago

    Job Description

    Director I Carelon Account Management - Behavioral Health - Louisiana Crisis

    Location: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Candidates must reside in Louisiana and be willing to commute to the Baton Rouge area as needed for state engagement.

    Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

    The Director I Carelon Account Management is responsible for directing account management retention activities for Carelon within an assigned book of business, including a behavioral health crisis contract supporting the Louisiana Department of Health (LDH) Office of Behavioral Health (OBH). This role supports the statewide Crisis Hub, which connects eligible individuals experiencing a behavioral health crisis to appropriate community-based care through triage, referral, and dispatch to available crisis services.

    How you will make an impact:
    • Provides leadership and strategic direction to ensure book of business meets profitability standards while supporting successful delivery of the Louisiana Crisis Hub contract.
    • Develops strategies to achieve assigned retention and upsell goals and strengthens relationships with state, parish, provider, and commu

      Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

      Who We Are

      Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

      How We Work

      At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

      We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

      Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

      The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

      Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact

      elevancehealthjobssupport@elevancehealth.com

      for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act

    Numbers & Facts

    LocationMetairie, Louisiana

    Skills

    • Behavioral Healthunmatched
    • Customer Retention/Renewalunmatched
    • Health Departmentunmatched
    • Healthcareunmatched
    • Leadershipunmatched
    • Profit & Lossunmatched
    • Sales Managementunmatched
    • Strategic Planningunmatched
    • Up-Sellingunmatched

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