Director, Informatics and Business Intelligence

Position Summary

SUN Behavioral Health is seeking a Director of Informatics and Business Intelligence to lead business intelligence, advanced reporting, and informatics across the organization. The Director will supervise and work alongside the data analytics team while developing complex reports, dashboards, analyses, and data solutions that support clinical, operational, financial, and strategic decision-making. This role manages organization-wide reporting priorities, partners with leaders to translate business needs into practical solutions, and establishes standards for data quality, validation, documentation, and distribution. The Director will focus on reporting beyond the standard functionality readily available to end users within WellSky and other applications, using Power BI, SQL, the WellSky-managed Snowflake environment, and other authorized data sources. This position is ideal for an experienced analytics professional who enjoys remaining technically involved while building the organization's informatics and business intelligence capabilities.

Key Responsibilities

• Serve as the hands-on leader for the organization's informatics, business intelligence, data analytics, and advanced reporting functions.
• Design, develop, test, maintain, and troubleshoot complex reports, dashboards, data extracts, analyses, and business intelligence solutions.
• Lead and develop the data analytics team by setting priorities, assigning work, reviewing deliverables, and providing technical and professional guidance.
• Lead the intake and prioritization of reporting and analytics requests based on business value, urgency, resources, and organizational priorities.
• Partner with clinical, operational, financial, human resources, quality, compliance, information technology, and executive leaders to define information needs.
• Help stakeholders clarify the business question behind a request and select the most effective standard, existing, or custom reporting solution.
• Develop advanced reports and analytics beyond the standard functionality readily available to end users within WellSky and other applications.
• Build and maintain Power BI dashboards, SQL queries, data extracts, calculations, data models, and related technical components.
• Use the WellSky-managed Snowflake environment and other authorized application, vendor, and organizational data sources for advanced reporting and analytics.
• Analyze trends, patterns, variances, and outliers, and work with leaders to identify causes, risks, corrective actions, and improvement opportunities.
• Identify data gaps caused by workflows, documentation practices, system configuration, or source-system limitations and recommend practical improvements.
• Establish standards for report development, data definitions, documentation, validation, security, distribution, and ongoing maintenance.
• Maintain an organized inventory of recurring reports, dashboards, data sources, owners, distribution methods, and supporting documentation.
• Ensure reporting solutions are accurate, complete, secure, and appropriately distributed, including when protected health information is involved.
• Coordinate with WellSky and other vendors to resolve data-access issues, quality concerns, technical problems, and changes affecting reporting.
• Identify opportunities to automate recurring work, reduce manual data manipulation, support system initiatives, and advance the organization's analytics capabilities.

Qualifications & Requirements

• Demonstrated ability to balance leadership responsibilities with direct, hands-on technical work.
• Strong analytical and problem-solving skills with the ability to understand complex business issues and recommend practical solutions.
• Strong understanding of how business processes, application workflows, data collection, and reporting affect organizational decision-making.
• Ability to translate clinical, operational, financial, and business needs into clear reporting and technical requirements.
• Excellent attention to detail and a strong commitment to data accuracy, consistency, documentation, and quality control.
• Strong communication and presentation skills with the ability to work effectively with technical and nontechnical audiences.
• Ability to lead and develop staff, manage multiple priorities, and remain accountable for the quality and timely delivery of work.
• Ability to manage confidential information and travel occasionally as business needs require.

Qualifications

Education

• Required: Bachelor's degree in Health Informatics, Information Systems, Computer Science, Data Analytics, Business, Finance, Healthcare Administration, or a related field.
• May substitute an equivalent combination of relevant education and progressively responsible experience.

Experience

• Required: Five or more years of progressively responsible experience in business intelligence, data analytics, advanced report development, informatics, or a related field.
• Required: Hands-on experience developing complex reports, dashboards, data extracts, and analytical solutions using Power BI, SQL, Microsoft Excel, and multiple data sources.
• Required: Experience leading projects, mentoring analysts, supervising staff, or providing technical leadership to reporting or analytics professionals.
• Preferred: Healthcare operations and electronic health record experience.
• Preferred: Experience with vendor-managed data environments, cross-functional stakeholders, reporting governance, and data quality processes.