Director, Information Technology

Director, Information Technology

The Director of IT is a hands-on, strategic leader responsible for the end-to-end delivery of technology across infrastructure, enterprise systems (NetSuite, Salesforce, UKG), cybersecurity, and technical support for a ~200-person organization.

This role leads a team of approximately 8 internal staff, plus managed partners, and requires a balance of operational excellence, strategic vision, and entrepreneurial curiosity. The Director will partner closely with the Senior Leadership Team (SLT) to modernize systems, enable data-driven decision-making, and integrate AI into core business workflows to improve efficiency, insights, and scalability.

This role sits at the center of enabling the company's next phase of growth-scaling systems, empowering people, and embedding AI-driven capabilities into everyday work. Success in this position means building a modern, agile IT function that operates as a true business partner-not just a service provider.

What You'll Be Doing:

IT Leadership & Team Development

• Lead, inspire, and develop a high-performing IT organization, fostering a culture of accountability, urgency, and entrepreneurial curiosity
• Set clear expectations, priorities, and performance standards that drive a strong work ethic and continuous improvement mindset
• Operate as a player-coach, providing both strategic leadership and hands-on execution where needed
• Build a team culture focused on service excellence, innovation, and business impact

Executive Partnership & Communication

• Serve as the primary IT partner to the Senior Leadership Team (SLT)
• Communicate effectively with executives on: Technology strategy and roadmap, System performance and risks, Cybersecurity posture, Investment decisions and ROI
• Translate technical concepts into clear business outcomes and actionable insights
• Actively contribute to enterprise-wide decision-making, not just IT-specific initiatives

IT Strategy & Operations

• Develop and execute a practical, scalable IT roadmap aligned with company growth and operational priorities
• Establish governance, prioritization frameworks, and KPIs appropriate for a mid-sized organization
• Ensure reliable, cost-effective delivery across all IT services
• Manage IT budget, vendor portfolio, and technology investments

Infrastructure & Cloud Operations

• Own cloud infrastructure (AWS/Azure), networks, endpoints, and core SaaS ecosystem
• Partner with MSP to ensure high availability, performance, and security
• Maintain disaster recovery, business continuity, and system resilience plans
• Drive automation and standardization to improve scalability and reduce manual effort

Enterprise Business Systems Ownership

• Serve as a partner to the business owners of: NetSuite (ERP/Finance), Salesforce (CRM & revenue operations), UKG (HCM & workforce management)
• Ensure systems are optimized to support business workflows, reporting, and decision-making
• Lead cross-functional collaboration with Finance, HR, Sales, and Operations
• Oversee integrations and data flows to ensure a single, trusted source of truth
• Drive user adoption, data quality, and continuous system improvement

AI, Automation & Data Enablement

• Act as a collaborative leader in bringing AI into company workflows, partnering with functional leaders to identify high-impact use cases
• Champion practical AI and automation solutions within NetSuite, Salesforce, UKG, and adjacent tools
• Enable predictive analytics, workflow automation, and enhanced reporting across the organization
• Ensure systems are structured to capture, integrate, and leverage high-quality data
• Balance innovation with governance, security, and business value

Cybersecurity & Risk Management

• Establish and maintain a right-sized cybersecurity program leveraging internal leadership and external MSSP capabilities
• Ensure foundational controls (MFA, endpoint security, access management, monitoring, backups) are in place
• Oversee incident response planning, risk assessments, and compliance efforts
• Promote organization-wide security awareness and accountability

Technical Support & Employee Experience

• Oversee IT support (internal + MSP), ensuring fast, reliable resolution of employee issues
• Deliver a high-quality onboarding/offboarding experience
• Improve self-service capabilities, knowledge resources, and automation
• Track and enhance service metrics (response time, resolution time, user satisfaction)

Vendor & Partner Management

• Manage MSP, MSSP, and provide support for specialized system partners (NetSuite, Salesforce, UKG)
• Ensure strong service delivery, accountability, and alignment with business priorities
• Optimize vendor footprint for cost, performance, and scalability

Your Experience & Qualifications:

• 8+ years of progressive IT experience, including 5+ years of leadership in a mid-sized or high-growth organization
• Experience leading multi-functional teams (including internal staff and external partners)
• Experience with supporting enterprise platforms such as NetSuite, Salesforce, UKG (or similar)
• Strong experience in cloud infrastructure, SaaS environments, and cybersecurity fundamentals
• Demonstrated ability to partner with executive leadership and influence business outcomes

Core Competencies

• Inspirational leadership with the ability to build a driven, accountable, and curious team culture
• Strong executive communication skills and comfort engaging with senior leadership
• Entrepreneurial mindset - identifies opportunities, moves quickly, and drives results
• Collaborative, cross-functional leadership style
• Ability to balance strategy and hands-on execution effectively

Preferred

• Experience in a 150300 employee environment
• Exposure to AI tools, automation platforms, or analytics initiatives
• Experience supporting Finance, HR, and Sales through core systems
• Relevant certifications (cloud, cybersecurity, systems)

Success Metrics

• High-performing, engaged IT team with strong accountability and execution
• Effective partnership and trust with the Senior Leadership Team
• Measurable progress integrating AI and automation into business workflows
• High system reliability, security, and user satisfaction
• Strong adoption and optimization of NetSuite, Salesforce, and UKG
• Technology investments delivering clear business value

Why Work with Us?

• Mission-Driven Impact: Join a team passionate about making a difference and driving positive change.
• Growth and Development: We invest in your success with ongoing learning and career opportunities.
• Work-Life Balance: Enjoy flexible work options, generous PTO, and wellness support.
• Inclusive Culture: We foster a diverse, collaborative, and supportive workplace.
• Competitive Benefits: Receive competitive pay, comprehensive benefits, and employee recognition.