Director Inside Sales

Director of Inside Sales

JOB SUMMARY

• Deliver consistent, high-quality output
• Build and develop a strong, accountable team
• Execute sales processes with discipline
• Drive productivity and responsiveness across all regions

• Lead, coach, and develop Inside Sales Account Executives and Quote Specialists
• Establish clear expectations for performance, behavior, and accountability
• Drive hiring, onboarding, and continuous development
• Conduct regular performance reviews, coaching sessions, and pipeline discussions
• Build a culture of ownership, urgency, and professionalism

• Ensure consistent execution of sales processes and workflows defined by Sales Operations
• Hold team accountable to defined service levels including:
  • Quote turnaround time
  • Order accuracy
  • Responsiveness to members and partners
• Maintain high standards of output quality and consistency

• Partner with Regional Sales Directors to improve pipeline conversion and overall sales effectiveness
• Support strategic account execution through coordinated inside/outside sales efforts
• Identify & execute on opportunities within existing workflows to increase sales

• Manage team workload and resource allocation to ensure consistent service levels
• Monitor team productivity and adjust staffing or responsibilities as needed
• Ensure efficient utilization of team resources across all regions

• Deliver a consistent, high-quality experience across all interactions
• Manage escalations and complex opportunities effectively
• Reinforce company value through responsiveness and execution

• Provide structured feedback on process effectiveness, system usability, and workflow challenges
• Partner with Sales Operations to continuously improve execution and efficiency

• Provide limited direct support on complex or high-impact opportunities when necessary
• Focus on enabling team success rather than individual contribution

• Team productivity (quotes/orders per rep)
• Quote turnaround time and accuracy
• Responsiveness and service levels
• Conversion rates (in partnership with field sales)
• Team engagement and retention

• 7–10+ years in inside sales, sales, or commercial roles
• 3–5+ years leading sales or inside sales support team
• Demonstrated success improving team performance, processes, and operational efficiency
• Strong leadership, coaching, and communication skills
• Experience in wholesale distribution, security, or Pro A/V industry preferred
• Proven ability to manage multiple priorities and drive results in a fast-paced environment
• Proven ability to build and manage high-performing teams
• Strong operational discipline and execution focus
• Experience with CRM/ERP systems (NetSuite preferred)

• Strong coach and team builder
• Holds people accountable without overcomplicating things
• Bias toward action and execution
• High ownership mindset
• Comfortable operating in a fast-paced environment

• High ownership mindset with accountability for results
• Strong bias toward execution discipline and continuous improvement through feedback
• Ability to lead through data and metrics
• Comfortable making decisions in a fast-paced environment
• Ability to balance team development with performance expectations

• Inside Sales is accountable for disciplined execution of defined processes and performance standards
• Sales Operations owns process design, systems, and performance measurement

• Travel to select events / meetings several times per year