Accounts Receivable, Animal Care, Artificial Intelligence (AI), Automation, Cash Flow, Centralized Operations/Management, Change Management, Claims Management, Coaching, Continuous Improvement, Cross-Functional, Data Analysis, Financial Operations, Financial Services, Financial Strategy, Healthcare, Insurance, Insurance Claims, Leadership, Metrics, Operational Improvement, Operational Strategy, Operations Planning, Payment Posting, Performance Management, Process Improvement, Psychiatry and Mental Health, Root Cause Analysis, Service Delivery, Work From Home
Director, Insurance Operations
The Impact You Will Make:
The Director, Insurance Operations is responsible for leading Imagen's end-to-end insurance revenue cycle and driving operational excellence across claims submission, denial management, payment posting, insurance accounts receivable, and insurance cash performance.
What We Offer:
- Competitive compensation plus a yearly performance- based bonus.
- Remote work
- Benefit package including medical, dental, vision, mental health, and pet care.
- Matching 401K.
- Holidays and generous PTO.
- Opportunities for development and growth.
Responsibilities:
What you will do:
- Lead and oversee all centralized insurance operations, including claims management, denial resolution, payment posting, insurance accounts receivable, and related revenue cycle functions.
- Develop and execute operational strategies that improve efficiency, scalability, financial performance, and service delivery across insurance operations.
- Establish performance standards, productivity expectations, and key operational metrics to drive accountability, quality, and continuous improvement.
- Build, develop, and lead high-performing teams by coaching managers, fostering a culture of accountability, and supporting organizational growth.
- Drive denial prevention, claims optimization, and insurance AR reduction initiatives through data analysis, root cause identification, and process improvement.
- Lead the adoption of automation, AI-enabled technologies, and workflow enhancements to improve operational effectiveness, reduce manual effort, and accelerate cash flow.
- Partner cross-functionally with Revenue Cycle, Payer Strategy, Finance, Operations, IT, and Practice Leadership to align insurance operations with organizational objectives and financial goals.
- Champion change management and process standardization initiatives to improve consistency, technology adoption, operational performance, and long-term scalability.
Qualifications:
Required Qualifications:
- 7-10+ years of progressive leadership experience in dental revenue cycle operations.
- Demonstrated leadership of claims management, payment posting, denial management, and insurance AR functions.
- Experience supporting multi-site healthcare organizations, preferably within a DSO environment.
- Experience managing high-volume operational teams with productivity and quality accountability.
- Experience implementing automation, workflow optimization, or AI-enabled operational improvements.
- Experience driving process standardization across geographically dispersed organizations.
- Demonstrated success improving clean claim rates, reducing denials, accelerating cash flow, and improving operational performance.
Preferred Qualifications:
- Bachelor's Degree in healthcare or related
Our Mission:
At Imagen Dental Partners, we’re building a thriving community of technology-driven, patient-focused dental professionals. Our mission is simple: to elevate dental care through excellence, collaboration, and innovation.
We believe success starts with people. That’s why we invest heavily in career growth, and a supportive culture where top talent can make an impact and grow at an accelerated pace.
Our commitment to inclusion is woven into the core of who we are. We believe that we are strongest when we embrace the voices of our team members, patients, partners, and the communities we serve.
We are committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other class protected by federal, state, and local laws.