Director, IT Field Services & Infrastructure

Georgetown University comprises two unique campuses in the nation's capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world. Requirements Job Overview Director, IT Field Services & Infrastructure, University Information Services - Georgetown University. The Director provides strategic leadership and operational oversight for the delivery of high-quality technical support and infrastructure maintenance across the Hilltop and Capitol campuses. This role ensures that the university's physical IT presence-including hardware deployment, onsite troubleshooting, and local infrastructure health-aligns with the academic and administrative mission of the institution. The Director oversees the lifecycle of field-based technology and manages a team of specialized engineers to maintain seamless service continuity. Duties include but are not limited to: Leading and developing a team of seven IT SmartHands Engineers across multiple campus locations. Overseeing the deployment, maintenance, and retirement of desktop, classroom, and infrastructure hardware. Developing and maintaining Service Level Agreements (SLAs) for on-site technical support. Collaborating with Network and Systems teams to support physical infrastructure "hands-on" requirements. Managing vendor relationships and procurement for field service equipment and supplies. Implementing standardized workflows for hardware provisioning and asset management. Work Interactions The Director, IT Field Services & Infrastructure reports to the Senior Director, Infrastructure Operations and serves as a critical bridge between central IT strategy and the daily technical needs of the University community. This position supervises seven IT SmartHands Engineers, providing mentorship, performance management, and technical escalation support. By ensuring robust field services, this role directly influences the productivity of faculty, staff, and students, thereby supporting Georgetown University's commitment to academic excellence and research innovation. Requirements and Qualifications

• Minimum Education: Bachelor's Degree in Information Technology, Computer Science, Business Administration, or a related field. Minimum Experience: 7-10 years of progressive experience in IT operations or field services, with at least 3-5 years in a supervisory or leadership capacity. Technical Qualifications: Proficiency in ITIL framework (Certification preferred), project management methodologies, and extensive knowledge of enterprise hardware environments (Windows/macOS, AV systems, and network cabling). Preferred Requirements: Master's degree; experience in a Higher Education environment; PMP or CompTIA certifications. Work Mode Designation
• This position has been designated as On-Campus. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation. Current Georgetown Employees: If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown. Submission Guidelines: Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions. Need Assistance: If you are a qualified individual with a disability and need a reasonable accommodations for any part of the application and hiring process, please visit the Office for Equal Opportunity Compliance website for general information about requesting accommodations, as well as information about requesting accommodations specifically for applicants. You also can also contact the Office for Equal Opportunity Compliance at (202) 687-4798 or oeoc@georgetown.edu. Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website. EEO Statement: GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law. Benefits: Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.