Director, IT Operations

Piper Companies is looking for a Director of IT Operations to join a thriving insurance company. This is a hybrid position and requires the candidate to be onsite 3 days a week.

Essential Duties of the Director of IT Operations:

• Own and evolve the enterprise IT User Experience (ITUX) and XLA strategy
• Define experience outcomes across End User Computing, Digital Workplace platforms, Service Desk, Network, Collaboration, and Core IT services
• Govern managed service partner performance against XLA, SLA, KPI, service resilience, user experience, and continuous improvement expectations
• Own the end-to-end Digital Workplace experience across endpoint services, collaboration platforms, productivity tooling, remote access, and hybrid work enablement, in partnership with domain engineering teams responsible for platform architecture and change

Qualifications of the Director of IT Operations:

• Bachelor''s degree preferred but not required
• 10+ years of progressive experience in IT service delivery, ITSM, digital workplace, or technology operations
• 5+ years in senior leadership role with enterprise-wide accountability
• Strong understanding of ITSM, ServiceNow, incident, problem, change, request, knowledge, CMDB, and service catalog processes
• Experience leading Digital Workplace or Service Desk transformation, including self-service, automation, telemetry, adoption, and user experience improvement
• Certifications in the following are highly desired: ITIL, ServiceNow, XLA, Vendor Management

Compensation for the Director of IT Operations:

• $170,000 - $220,000 (based on experience)
• Comprehensive benefit package; Cigna Medical, Cigna Dental, Vision, 401k w/ ADP, PTO, paid holidays, sick Leave as required by law

This job opens for applications on 6/2/26. Applications for this job will be accepted for at least 30 days from the posting date

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