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Director, IT Service Delivery

Celgard, LLC

Cary, North Carolina

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JOB DETAILS
SALARY
$210,000–$240,000
SKILLS
Analysis Skills, Biotech and Pharmaceutical, Business Case, Business Strategy, Communication Skills, Community Health, Continuous Improvement, Cost Benefit Analysis, Customer Relations, Customer Satisfaction, Customer Support/Service, Diversity, Healthcare, Healthcare Providers, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Information Technology & Information Systems, Internet Security, Leadership, Maintain Compliance, Management of Information Systems/Technology (MIS), Medicine, Mentoring, Microsoft Product Family, Microsoft Windows Azure, Network System Software, Operations Planning, Outsourcing, Performance Analysis, Performance Metrics, Problem Solving Skills, Regulatory Requirements, Remote Team Management, Risk Analysis, Service Delivery, Supplier Relationship Management (SRM), Team Player, Technical Leadership, Technical Operations, Technical Support, Trend Analysis, Vendor/Supplier Relations, Willing to Travel
LOCATION
Cary, North Carolina
POSTED
30+ days ago
The Asahi Kasei Group operates with a commitment of creating for tomorrow. Our business sectors, Material, Homes, and Health Care, contribute to the development of society by anticipating the changing needs of those around the world. We look for candidates that offer a fresh perspective and a variety of skills to help us achieve our commitment.

Veloxis Pharmaceuticals is an Asahi-Kasei Group Company based in Cary, NC. Our purpose is to transform transplant medicine as the primary partner to the community of transplant healthcare providers and their patients; our focus is in developing new therapies and programs to help transplant healthcare providers and the patients they treat. Veloxis provides a dynamic and innovative place to work that encourages professional development and embraces diversity. We seek creative, intelligent, action-oriented, and passionate individuals who thrive in a collaborative team environment. If you are interested in being part of a patient-centric company, then we invite you to learn more about the employment opportunities available at Veloxis. Our success is tied to the contribution of every team member, which is why we provide a valuable and competitive compensation package that includes health and insurance benefits, training, and development opportunities, as well as performance-based bonus eligibility.

Company:
Veloxis Pharmaceuticals, Inc.

Job Description:

The Director, IT Service Delivery is responsible for leading the IT Service Delivery team overseeing the organization's infrastructure, technology operations, cybersecurity and end-user services. This role ensures the delivery of reliable, secure, and efficient IT operations covering services like Microsoft365 platform, endpoint management, ITSM platform and management of outsourced suppliers. The Director drives operational excellence, develops high-performing teams, and ensures continuous improvement across the Service Delivery function while delivering scalable, customer-focused IT services that support organizational growth and strategic priorities.

The base compensation range for this role is $210-240K. Base Compensation is influenced by many factors including, but not limited to: time in the role, previous experience, skills, knowledge, performance, work requirements, internal equity, and business / economic conditions.

Key Responsibilities
  • Lead and manage IT support services (Internal and External)
  • Monitor service performance, analyze trends, and implement improvements to enhance service quality and customer satisfaction.
  • Facilitate resolution of complex or escalated technical issues, engaging the appropriate internal and external resources.
  • Ensure consistent follow-up with internal and external customers to maintain high levels of satisfaction.
  • Lead, mentor, and develop IT Service Delivery personnel, including support staff, engineers, and managers.
  • Foster a culture of accountability, continuous learning, and high performance across IT teams.
  • Recommend and justify investments in technology through cost-benefit analysis and business case development.
  • Lead the implementation of a new ITSM platform (HALO)
  • Ensure compliance with internal policies and external regulatory requirements through periodic audits and assessments.
  • Technical change approver
  • Oversee the design, implementation, and maintenance of IT infrastructure, including hardware, software, and network systems.
  • Manage relationships with technology vendors, contractors, and service providers to ensure high-quality service delivery.
  • Create performance metrics to proactively identify risks and opportunities for improvement.

Position Requirements
  • Strong technical know-how and decision-making skills, including the ability to act quickly with incomplete information
    • Microsoft365
    • Defender, Intune, etc.
    • Entra ID
    • Copilot
    • Azure services
  • Strong leadership covering both local and virtual team management
  • Operational excellence in IT service delivery and core ITIL processes
  • Analytical problem-solving and resource optimization
  • Effective communication and stakeholder management
  • Ability to travel ~25% domestic and international

#LI-AS1 #Hybrid

As an equal opportunity employer, Asahi Kasei believes a diverse workforce will provide us with the ability to continuously support the changes in the economy, society, and environment.

About the Company

C

Celgard, LLC

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