Director, KYC

As Tipalti continues to dominate the global finance automation space, we are seeking a visionary Director of KYC and Compliance Onboarding. This is a pivotal leadership role designed to transform our compliance operations from a defensive function into a strategic engine for global growth.

Reporting to the VP of Customer Onboarding, you will lead the evolution of our onboarding architecture to support our next phase of hyper-growth. You are a customer-centric leader who believes that rigorous compliance and a frictionless user experience are not mutually exclusive. Your mission is to build a best-in-class KYC process that is recognized by our customers and partners as the most seamless in the fintech industry.

Responsibilities

• Strategic Vision & Roadmap: Own the vision for Tipalti's KYC/KYB future. You will design a painless onboarding journey that eliminates traditional compliance bottlenecks while maintaining ironclad regulatory integrity. • Operational Standardization: Drive absolute consistency across our global team of KYC analysts. You will design and enforce a Global Standard Operating Procedure (SOP) that ensures uniform decision-making, quality, and speed, regardless of the analyst's location. • Customer-Centric Compliance: Champion the customer at every stage of the compliance lifecycle. You will constantly iterate on the Customer Journey to reduce friction, simplify documentation requests, and improve transparency. • Cross-Departmental Collaboration: Act as a high-impact partner to Sales, Onboarding Management, Product, and Legal. You will bridge the gap between commercial urgency and regulatory requirements, ensuring all teams are aligned on a unified Go-Live strategy. • Tech Strategy & Execution: Lead the evaluation, selection, and high-velocity implementation of advanced RegTech tools (Id verification, Registries, Data sources, risk-scoring engine etc). You will move beyond tools as a service to tools as a solution, ensuring deep integration into our existing ecosystems. • AI & Automation Leadership: Spearhead the transition to an Always-On monitoring environment. Use AI to automate identity verification and business entity checks, significantly reducing Time-to-Green for our customers. • Quality Assurance Framework: Implement a robust QA and feedback loop to identify variances in analyst performance and drive continuous improvement through training and process refinement. • Performance Analytics: Establish executive-level KPIs focusing on onboarding velocity, customer satisfaction (CSAT) during compliance, and automated pass rates.

Requirements

• Customer-First Mindset: A proven track record of designing compliance processes with the end-user in mind. You dont just enforce policy; you solve for the customer experience. • Process Engineering Mastery: Exceptional ability to take complex, fragmented workflows and turn them into scalable, standardized global processes. • Visionary Leadership: The ability to articulate a clear North Star for what modern, automated KYC should look like in a multi-billion dollar fintech. • Exceptional Execution: 12+ years in Compliance or FinCrime, with a demonstrable history of successfully deploying large-scale technical solutions and third-party integrations (like Trulioo, Alloy, etc.). • Technology & Innovation: Demonstrated experience implementing automation tools to enhance and drive customer experience. Must possess a Technology-first/AI-first mindset when approaching compliance and KYC workflows. • Cross-Functional Influence: The ability to navigate complex internal organizations, gaining buy-in from Sales and Operations to drive compliance initiatives forward. • Global Regulatory Mastery: Deep knowledge of international AML/KYC standards (US, UK, EU, etc.). • Certifications: CAMS or CFE certification is desired.

Why Join Us?

Lead the Industry: You will be at the forefront of the Resilience Era of compliance, building systems that stop mistakes before they happen.

Scale Fearlessly: We are a late-stage, well-funded powerhouse where your work directly impacts our ability to onboard enterprise-grade clients.

Impact: At Tipalti, compliance is the department that makes yes possible for our customers globally.

Anticipated Base Pay Rate: $147,000-210,000 USD annually