Director, Lab Operations

Director, Lab Operations

We're seeking a dynamic and experienced Director, Lab Operations to lead high-volume clinical lab operations across multiple sites in Florida. In this critical leadership role, you will oversee technical operations, ensure regulatory compliance, and drive excellence in team development, culture, and performance. The lab processes over 100,000 tests per day (~60 million/year) and employs more than 200 staff across various functions. We're looking for a people-first leader who thrives in a fast-paced, regulated environment and brings expertise in technical transitions, compliance, and scalable leadership development.

Key Responsibilities

Strategic & Operational Leadership

• Lead day-to-day operations of clinical laboratories in alignment with CAP, federal, and state regulations.
• Manage department budgets and staffing based on volume metrics and capital planning.
• Ensure SOPs are current, standardized, and compliant across all lab locations.
• Facilitate cross-department communication and platform integration during major technical upgrades.

People & Culture Leadership

• Directly manage lab directors and leadership teams; mentor and coach future leaders.
• Foster a culture of belonging, accountability, continuous improvement, and engagement.
• Set clear performance standards and drive results through influence and collaboration.
• Prioritize succession planning and leadership development at all levels.

Quality & Compliance

• Maintain robust quality control and assurance programs to ensure the accuracy and reliability of lab services.
• Oversee training, competency assessment, and performance management of technical staff.
• Ensure all lab operations meet or exceed industry and organizational quality benchmarks.

Project Execution & Change Management

• Lead or support technical transitions and system implementations (e.g., current Waters Department platform conversion).
• Serve as a strategic partner in identifying and rolling out new service lines or internal initiatives.

Minimum Requirements

• Bachelor's degree in Medical Technology or related scientific field (required).
• Medical Technologist registry (ASCP, AMT, AAB, or equivalent) – required.
• Florida Clinical Laboratory Supervisor License – must possess or be willing to obtain.
• At least 8 years of experience in laboratory management, with exposure to high-complexity, high-volume environments.
• Proven success managing large teams and implementing change across multiple lab sites.
• Demonstrated knowledge of CAP, CLIA, and state lab regulations.
• Proficiency with Microsoft Office tools and lab management systems.

Preferred Qualifications

• Master's degree in Business Administration, Healthcare Administration, or relevant scientific field.
• Experience launching new products or programs within a lab setting.
• Familiarity with platform transitions and system conversions.
• Experience in multi-site clinical lab leadership with a strong focus on talent development.