Director, Maintenance & Operations

Responsibilities
Operational Leadership
•    Lead all maintenance, engineering, and facility operations, ensuring high-quality service delivery and asset reliability. 
•    Establish and maintain operational procedures, emergency response protocols, and preventative maintenance programs to support safe and efficient operations. 
•    Oversee capital projects, facility improvements, and infrastructure initiatives from planning through execution. 
•    Conduct regular operational reviews and provide reporting on key performance indicators, service levels, and maintenance activities. 
Financial & Business Management
•    Manage a $12.5M operating budget, including forecasting, financial analysis, variance reporting, and cost-control initiatives. 
•    Prepare and present operational and financial performance reports to clients and leadership teams. 
Customer & Resident Experience
•    Serve as the primary client contact, fostering strong stakeholder relationships and ensuring exceptional service delivery. 
•    Develop, implement, manage, and maintain tenant communication plans to ensure timely completion of repairs, preventative maintenance activities, and resident service requests. 
•    Lead customer satisfaction initiatives and training strategies designed to enhance the resident experience and elevate service delivery standards. 
Compliance, Safety & Environmental Management
•    Ensure compliance with all federal, state, local, and agency regulations governing facility operations, environmental reporting, safety programs, and building systems. 
•    Perform regulatory and compliance documentation for city and agency requirements, including SCAQMD responsibilities involving daily reporting for 18 Kewanee boilers, 18 Burnham boilers, 34 RayPak domestic hot water boilers, and a 2,000-gallon above-ground gasoline storage tank. 
•    Maintain readiness for inspections, audits, environmental reporting requirements, and regulatory reviews.

People Leadership & Labor Relations
•    Lead and develop a workforce of 100+ employees, including managers, supervisors, engineers, and maintenance professionals. 
•    Direct hiring, onboarding, training, performance management, succession planning, and employee development initiatives. 
•    Manage labor relations activities, including collective bargaining negotiations, grievance resolution, and union partnerships.

 QUALIFICATIONS
Required
•    Bachelor's Degree in Engineering, Facilities Management, Business Administration, or related field; equivalent experience may be considered.
•    10+ years of experience leading multiple disciplines including mechanical, electrical, plumbing, HVAC, and building systems operations.
•    5+ years of progressive leadership experience in facilities maintenance, engineering, property operations, industrial maintenance, or a related environment.
•    5+ years of experience managing large-scale maintenance operations with full budget responsibility.
•    Strong financial acumen with experience managing operating budgets, forecasting, and capital planning.
•    Experience developing and implementing maintenance programs, SOPs, and operational improvement initiatives.
•    Strong leadership, communication, and stakeholder management skills.
•    Experience managing unionized workforces and labor relations activities.

Preferred
•    Professional certifications such as CFM, FMP, CPMM, LEED, or equivalent.
•    Experience managing large multi-site or campus-style facilities environments.
•    Knowledge of CMMS platforms, reliability-centered maintenance, and asset management practices.

ABM is an Equal Opportunity Employer
ABM is committed to fostering a diverse and inclusive workplace and encourages individuals from all backgrounds to apply.

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• Bachelor's degree preferred or relevant work experience of 5 years +
• Director Facilities Management experience preferred.
• Prefer a minimum of two (2) years of management experience in a service/customer oriented environment.