Job Description
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is seeking a Director, Maintenance & Operations, to provide strategic and operational leadership for a large, complex facilities maintenance portfolio. This role is responsible for overseeing maintenance operations, engineering services, asset reliability, regulatory compliance, workforce management, and client satisfaction across a multi-building environment.
Manage general operations for 160 acres of real estate composed of 4,245 apartment homes for 12K residents. The Director of Maintenance and Operations will manage a team of 101 full-time employees (89 union and 12 nonunion managers) with shifts running 7 days a week, 24 hours a day.
Serving as the senior operational leader, the Director will drive service excellence, lead preventive and predictive maintenance programs, ensure compliance with all safety and regulatory requirements, and oversee financial performance. This position partners closely with clients, union representatives, contractors, and internal stakeholders to deliver exceptional operational results while maintaining a safe, efficient, and customer-focused environment.
This role reports to the Vice President of Operations and is accountable for contract performance, budget management, regulatory compliance, workforce development, and continuous operational improvement.
Pay: $175K-200KThe pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.
Benefit Information:ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management
Essential Functions:
- Responsibilities
- Operational LeadershipLead all maintenance, engineering, and facility operations, ensuring high-quality service delivery and asset reliability.
- Establish and maintain operational procedures, emergency response protocols, and preventative maintenance programs to support safe and efficient operations. Oversee capital projects, facility improvements, and infrastructure initiatives from planning through execution.
- Conduct regular operational reviews and provide reporting on key performance indicators, service levels, and maintenance activities.
- Financial & Business ManagementManage a $12.5M operating budget, including forecasting, financial analysis, variance reporting, and cost-control initiatives.
- Prepare and present operational and financial performance reports to clients and leadership teams.
- Customer & Resident ExperienceServe as the primary client contact, fostering strong stakeholder relationships and ensuring exceptional service delivery.
- Develop, implement, manage, and maintain tenant communication plans to ensure timely completion of repairs, preventative maintenance activities, and resident service requests. Lead customer satisfaction initiatives and training strategies designed to enhance the resident experience and elevate service delivery standards.
- Compliance, Safety & Environmental ManagementEnsure compliance with all federal, state, local, and agency regulations governing facility operations, environmental reporting, safety programs, and building systems.
- Perform regulatory and compliance documentation for city and agency requirements, including SCAQMD responsibilities involving daily reporting for 18 Kewanee boilers, 18 Burnham boilers, 34 RayPak domestic hot water boilers, and a 2,000-gallon above-ground gasoline storage tank. Maintain readiness for inspections, audits, environmental reporting requirements, and regulatory reviews.
People Leadership & Labor Relations
- Lead and develop a workforce of 100+ employees, including managers, supervisors, engineers, and maintenance professionals. Direct hiring, onboarding, training, performance management, succession planning, and employee development initiatives.
- Manage labor relations activities, including collective bargaining negotiations, grievance resolution, and union partnerships.
Minimum Requirements:
QUALIFICATIONSRequiredBachelor's Degree in Engineering, Facilities Management, Business Administration, or related field; equivalent experience may be considered.
- 10+ years of experience leading multiple disciplines including mechanical, electrical, plumbing, HVAC, and building systems operations.5+ years of progressive leadership experience in facilities maintenance, engineering, property operations, industrial maintenance, or a related environment.
- 5+ years of experience managing large-scale maintenance operations with full budget responsibility.Strong financial acumen with experience managing operating budgets, forecasting, and capital planning.
- Experience developing and implementing maintenance programs, SOPs, and operational improvement initiatives.Strong leadership, communication, and stakeholder management skills.
- Experience managing unionized workforces and labor relations activities.
PreferredProfessional certifications such as CFM, FMP, CPMM, LEED, or equivalent.
- Experience managing large multi-site or campus-style facilities environments.Knowledge of CMMS platforms, reliability-centered maintenance, and asset management practices.
ABM is an Equal Opportunity EmployerABM is committed to fostering a diverse and inclusive workplace and encourages individuals from all backgrounds to apply.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Privacy Policy Terms of Use California Privacy Rights Employee Privacy Notice English Employee Privacy Notice Spanish
Preferred Qualifications:
- Bachelor's degree preferred or relevant work experience of 5 years +
- Director Facilities Management experience preferred.
- Prefer a minimum of two (2) years of management experience in a service/customer oriented environment.
Numbers & Facts
| Location | Los Angeles, CA |
| Industry | Business Services - Other |
| Salary | $175,000–$200,000 Per Year |
| Company Size | 10,000 employees or more |
| Year Founded | 1909 |
| Website | http://www.abm.com/ |
About Company
ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.
We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.
Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.
Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.
With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.
With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.
ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)
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