Director, Member Marketing

BECU

Seattle, WA

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JOB DETAILS

JOB TYPE

Full-time, Employee

SKILLS

Analysis Skills, Asset Management, Banking Services, Budget Management, Business Administration, Business Transformation, Campaigns, Coaching, Cross-Selling, Customer Experience, Customer Relationship Management (CRM) Systems, Direct Mail, Enterprise Marketing, Financial Services, Leadership, Loyalty Programs, Machine Learning, Mail Processing, Marketing, Marketing Automation Software, Marketing Strategy, Mentoring, Performance Metrics, Performance Tuning/Optimization, Philosophy, Predictive Modeling, Project/Program Management, Resource Management, Sales Strategy, Sales Support, Strategic Planning, Team Player, Tuition Reimbursement, Vendor/Supplier Management

LOCATION

Seattle, WA

POSTED

30+ days ago

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

PAY RANGE

The Target Pay Range for this position is $173,500.00-$211,900.00 annually. The full Pay Range is $131,800.00 - $244,400.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS - because people helping peoplestarts with supporting you

401(k) Company Match (up to 3%)

4% annual contribution to your 401(k) by BECU

Medical, Dental and Vision (family contributions as well)

PTO Program + Exchange Program

Tuition Reimbursement Program

BECU Cares volunteer time off + donation match

IMPACT YOU'LL MAKE:

As Director of Member Marketing, you'll shape strategies that deepen member relationships and drive long-term value. Your leadership will influence personalized engagement, cross-sell initiatives, and loyalty programs that enhance financial well-being for our members. You'll partner across teams to create seamless experiences and ensure every campaign reflects BECU's member-first philosophy. This is your opportunity to lead innovation and make a measurable impact on how members connect with us.

WHAT YOU'LL DO:

Shape Lifecycle Journeys:Build marketing journeys that support cross-sell, utilization, and retention across key member segments.
Drive Strategy:Design and execute cross-sell and engagement programs that increase product adoption and deepen member relationships.
Lead and Inspire:Coach, mentor, and develop a high-performing team, fostering a culture of trust, accountability, and innovation.
Leverage Data:Apply your analytical expertise to transform segmentation, predictive modeling, and machine learning into personalized member experiences that drive meaningful engagement.
Collaborate Across Teams:Work closely with product, digital, and channel partners to deliver integrated campaigns across owned and paid channels.
Champion Financial Health:Oversee initiatives that educate and empower members to achieve long-term financial well-being.
Optimize Performance:Define KPIs, monitor results, and use insights to refine strategies and maximize impact.
Channel Orchestration:Develop the strategy and execution in owned channels.
Manage Resources:Lead annual planning and budgeting, ensuring efficient allocation aligned with strategic priorities.
Represent and Influence:Serve as a key voice for Member Marketing in enterprise initiatives and external events.

This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU'LL GAIN:

Opportunity to shape the future of member product conversion, engagement and loyalty at a leading financial institution.
The ability to make a measurable impact on member financial health and organizational growth.
A supportive environment that values diversity, inclusion, and continuous learning.

QUALIFICATIONS:
Minimum Qualifications:

Bachelor's degree in Marketing, Business Administration, Communications, or related field.
Minimum 8 years of experience in marketing strategy, lifecycle marketing, or customer engagement roles.
Minimum of 5 years of leadership experience with a proven track record of building and managing high-performing teams.

Desired Qualifications:

Advanced degree preferred.
Understanding of member lifecycle, segmentation, and cross-sell strategies in financial services or similar industries.
Related experience in banking/financial services.
Experience managing Direct Mail vendors and/or programs that include Direct Mail as a heavily used channel.
Analytical skills with experience using data to drive decisions.
Communication, collaboration, and project management skills.
Experience with marketing automation platforms and CRM systems.

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don't just fill a role, but fuel the growth and success of BECU? This is more than a job - it's a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

About the Company

BECU

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