Director, National Account Management

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This position is responsible for directing, motivating and maintaining a dedicated and professional account management team. The position is accountable for the team meeting or exceeding established retention and profitability goals for the region and for servicing of accounts. Ability and willingness to travel.

Job Responsibilities:

1. Direct achievement of the goals and objectives in the attainment of retention of profitable business, sale of new product lines, and servicing of existing accounts for major/national markets.

2. Develop short and long term account management strategies on an interdivisional and departmental basis in order to accomplish corporate goals.

3. Meet objectives to increase profitability.

4. Work closely with other Sales/Marketing staff, support staff, and involved departments to facilitate implementation and service support for departmental Accounts.

5. Provide assistance on problem situations with regard to the retention of existing business, customer service, and financial matters.

6. Maintain extensive knowledge of HCSC products, services, systems, and processes.

7. Maintain knowledge of competitor's products and insurance trends.

8. Communicate and interact effectively and professionally with co-workers, management, customers, etc.

9. Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.

10. Maintain complete confidentiality of company business.

11. Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.

JOB REQUIREMENTS:

• Bachelor Degree OR 4 years' experience selling managed care products and/or managed care account management.
• Current, valid State Insurance Agent License.
• 8 years of experience with selling group health managed care products and in managed care account management or servicing including major/national accounts.
• 1 year of management experience in national/enterprise market in sales/account management or 3 years management experience in the healthcare industry.
• Experience managing a book of business for profitability.
• Leadership experience; marketing and account management techniques; sales/marketing strategy development.
• Knowledge of managed care products, processes, and trends.
• Management of complex group health managed care accounts.
• Mentoring skills.
• Ability and willingness to travel.
• Customer Service oriented and customer service skills to address customer needs, build customer relations, and make sound decisions.
• Skills to build broker relations
• Negotiation, presentation, sales, and financial skills.
• Verbal and written communication skills to manage team, negotiate, build relationships internally and with clients and business writing.
• Overseeing the annual budget and allocating resources for various projects and operational needs.
• Translating needs and initiatives into compelling business cases.
• Conducting cost-benefit analyses to justify investments and ensure ROI.

PREFERRED JOB REQUIREMENTS:

• Bachelor degree in Marketing or Business Administration.

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range

$131,000.00 - $196,500.00

Exact compensation may vary based on skills, experience, and location.