Director, Network Observability & Compliance

Marriott International (MI) is transforming its global network technology to offer the most advanced, most secure, most reliable, and most scalable networks in the hospitality industry .We are seeking a highly skilled and motivated professional to lead our Network Observability and Compliance function. This role is critical in ensuring the reliability, visibility, and security of our global network infrastructure. The successful candidate will be responsible for designing and implementing observability frameworks that provide real-time insights into network performance, availability, and user experience, while also driving compliance with industry standards, regulatory requirements, and internal security policies. This position demands a balance of deep technical expertise, strategic vision, and operational rigor to proactively identify risks, streamline monitoring, and enforce governance across a dynamic, hybrid multi-cloud environment.We are seeking a highly skilled and motivated professional to lead our Network Observability and Compliance function. This role is critical in ensuring the reliability, visibility, and security of our global network infrastructure. The successful candidate will be responsible for designing and implementing observability frameworks that provide real-time insights into network performance, availability, and user experience, while also driving compliance with industry standards, regulatory requirements, and internal security policies. This position demands a balance of deep technical expertise, strategic vision, and operational rigor to proactively identify risks, streamline monitoring, and enforce governance across a dynamic, hybrid multi-cloud environment.

In this role, you will:

• Lead a team of high-performing network Observability engineers to develop our Observability frame work.
• Lead a team of high-performing network compliance engineers to develop our compliance frame work.
• Own the network observability and compliance roadmap, participating in cross-functional technology teams to steer our observability, compliance and Certification vision, and drive toward improved standards in our network governance and standards.
• Work closely and collaboratively with expert network architects and engineers across the larger Global Networks organization.
• Be accountable for driving the delivery and adoption of network observability and compliance practices and operating models across all Global Networks teams.
• Establish technical level relationships with other key disciplines within Marriott and partner to define and implement network observability, security and regulatory compliance.
• Implement telemetry strategies and advanced monitoring techniques to understand system behavior at a granular level.
• Establish technical relationships and partnering with business disciplines, MI teams, vendors, and suppliers to define and enforce the Network NRE observability roadmap.
• Manage the performance of the team members and provide mentorship for their growth and performance.
• Driving measurable business value through the development and implementation of network compliance tools solutions

CANDIDATE PROFILE

Required:

• Bachelor's degree in Computer Science or related technical field experience/certification
• 8+ years' experience in a technical role within a Network/Security Engineering or Operations oranization designing and implementing complex and integrated networking solutions with multitudes of technologies including:
• 5+ years of experience with Network routing,switching,security operations and engineering
• 5+ years' experience in Leading and managing technical teams.
• 5+ years of experience in creating network configurations complying to Global Security and Compliance Standards.
• Compliance and Vulnerability Management experience.
• 3+ years of experience in collecting, processing, and monitoring telemetry data, with a focus on analyzing, troubleshooting, and driving continuous improvements in mission-critical networks.
• 3+ years of experience with network and application monitoring systems.
• Proven experience designing and implementing a successful network ObservabilityPlatforn that adheres to the highest industry standards
• Proven experience on implementing network monitoring solutions using AI/ML,SNMP, RestAPI etc
• Proven experience designing and implementing a successful network compliance program that adheres to the highest industry standards
• In-depth knowledge of security compliance and risk management frameworks, such as NIST 800-53, CIS CSC, ISO 27001, and PCI DSS
• Hardware EOL/EOS Management and Prepare the mitigation plans.
• Implementation of WAN, LAN networks with a focus on mission-critical, highly available, customer-facing applications and services
• Technical expertise in common routing protocols (e.g., OSPF, BGP), IPv6, VPN, etc. across a global WAN backbones and distributed datacenter platforms
• Technical knowledge in ancillary network areas like DNS, NTP, and Network Tools & Management as well as advanced networking disciplines of software-defined networks (SDN), spine & leaf designs, load balancing, and security design (next-gen firewalls, intrusion detection, and prevention)
• Foundational knowledge of Infrastructure as Code using Python (e.g., requests, pandas, nornir), Unix, Shell, Git, Ansible, and CI.
• Proficiency in network configuration management, digital experience monitoring, path synthetics, data visualization, flow analysis, and chat operations.
• Demonstrated experience in delivering written documents detailing network solutions and diagrams.
• Ability to work non-standard hours during change implementations
• Basic knowledge of public cloud technologies.
• Familiarity with Agile methodologies.

Preferred:

• Certification in network and/or security technologies (e.g., CCIE, CCNP, CISSP, etc.)
• Experience with designing and engineering Cloud Network and familiar with AWS, Azure, Alicloud, GCP
• Experience with Firewall technologies like Checkpoint, PaloAlto,Fortinet etc
• Experience in Network Hardware, Software, Configuration Manual or automated testing.
• Strong Knowledge on Network and Security Compliance Standards on both On prem and Cloud Components.
• Demonstrated ability to manage a portfolio of bigger and smaller bets across the team, while balancing short-term goals and long-term vision
• Experience in network operations team.
• Comfortable applying a combination of qualitative and quantitative methods to define success
• Ability to build strong relationships and network throughout the broader IT community
• Experience in the design, implementation, and operational support of mission critical products
• Strong influencing skills and an ability to overcome barriers while driving change
• Experience in researching emerging technologies and trends, standards, and products
• Experience in developing technology roadmaps and strategies
• Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders and IT teams
• Strong attention to detail with an ability to operate effectively across multiple priorities
• Experience operating in Scaled Agile Framework

CORE WORK ACTIVITIES

• As a leader strategize, develop goals, and implement plans for successful implementation of network compliance projects
• Design, implement and operationalize network infrastructure policies and standards.
• Act as a network Compliance leader to guide and mentor network compliance engineers in building innovative solutions.
• Act as design and implementation partner to the architecture team in architecting, designing, and implementing the network solutions.
• Act as leader in delivering our network compliance products in time by participating and scrum methodologies.
• Conducts research and suggest design and implementation of Network compliance solutions and implement standard practices across enterprise network operations.
• Materialize Network compliance solutions to enhance the operations and cost structures of the Marriott environment.
• Accountable for project documentation with a focus on communicating technical features, functions of solutions and operational use.
• Works closely with department leadership and service providers to support alignment of plans with solution delivery Participates in and suggests improvements to standards configuration, change management processes and practices.
• Lead the development of test plans, implementation plans, and project timelines for various projects and tasks
• Creates and articulates an innovative and compelling value proposition so that MI executives clearly realize the benefits and transformational value of site reliability engineering/tools.
• Leads the "big picture" of challenges impacting the customer experience, including the technical, functional, and process considerations, and creatively defines the strategy to address those challenges.
• Continuously improve processes and solutions to be scalable and highly available

Financial Management

• Responsible for participating in budget and other financial management activities.

Cultivate a High-Performing Team

• Create a compelling vision, clear direction, and strategy for the team.
• Generate enthusiasm and understanding of the Department vision and how each role contributes to the achievement of that vision.
• Ensure capabilities are developed and resources are aligned to support the strategy.
• Attract, motivate, develop, and retain highly skilled talent, champion, and model leadership development.
• Create and sustain a work environment that drives associate engagement and enables business success.
• Ensure appropriate processes are in place and executed to drive collaboration and alignment within the team and with the broader IT organization.
• Serve as a role model and ensure visibility and effective partnership with IT counterparts, broader Marriott stakeholders, and service providers.
• Demonstrate extensive Operational and Support experience with strong ITIL alignment

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.

Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.