Director of Academic Enhancement

POSITION SUMMARY

The Director of Academic Enhancement provides strategic leadership and day-to-day oversight of a comprehensive academic support program designed to enhance student learning and success outside the classroom. This role oversees the design, implementation, and continuous improvement of tutoring, academic recovery initiatives, testing services, and targeted interventions for students on academic probation. The Director collaborates closely with faculty, academic departments, and student support offices to foster an inclusive, mission-aligned academic environment that promotes persistence, retention, and degree completion.

CHARACTERISTIC, DUTIES, AND RESPONSIBILITIES:

• Provide strategic and managerial direction for academic support services, including planning, goal setting, implementation, evaluation, and accountability.
• Supervise and coordinate tutoring, supplemental instruction, writing support, testing services, and other academic learning services outside the classroom.
• Develop and implement processes for academic support services, including mandatory learning interventions for students placed in developmental coursework or academic probation.
• Collaborate with the Student Success department to integrate academic support services into the onboarding process for new students.
• Establish and manage a tracking and assessment system to monitor student use of academic support resources and evaluate impact.
• Coordinate communication and outreach for students on academic probation, ensuring timely support and follow-up.
• Manage the department budget and ensure resource allocation aligns with institutional goals and student needs.
• Recruit, train, schedule, supervise, and evaluate staff and student employees.
• Perform other duties as assigned.

SUPERVISION RECEIVED:

• Works under general direction, interpreting University policies and procedures and referring to the supervisor only for clarification or alignment with institutional priorities.

SUPERVISION EXERCISED:

• Direct supervision of Academic Enhancement staff, including professional staff, graduate assistants, and student employees.

MINIMUM POSITION QUALIFICATIONS/SPECIFICATIONS:

• Master's degree in education, higher education administration, counseling, or related field.
• Minimum of 5 years of progressive experience in academic support, student success, or related areas.
• Demonstrated leadership experience, including supervision of staff and program development.
• Strong understanding of student development theory, learning science, and inclusive pedagogical practices.
• Excellent communication, organizational, and interpersonal skills.

PREFERRED POSITION QUALIFICATIONS/SPECIFICATIONS:

• Experience working is a Catholic or mission-driven university.
• Familiarity with academic alert systems, learning analytics, and student case management tools.
• Experience with designing and assessing interventions for at-risk student populations.
• Bilingual in English and Spanish.