Lead Innovation That Directly Impacts Patient Access
UVA Health is seeking a strategic, data-driven leader to serve as Director of Access Strategy & Operations Support -a newly created, high-visibility role designed to transform patients" access care across our health system.
In this role, you will drive system-wide access initiatives , lead a high-performing team, and partner with clinical, operational, and IT leaders to modernize workflows, enhance digital patient experiences, and improve operational performance at scale.
What You'll Do
Lead Strategy & Enterprise Projects
Oversee and manage a portfolio of complex, access-focused initiatives aligned with enterprise goals and PMO standards
Coordinate cross-functional stakeholders, track milestones, and proactively resolve barriers to execution
Deliver high-impact initiatives including:
Digital patient self-scheduling (Epic integration)
Referral management transformation
E-consults and access innovation programs
Drive Data & Performance Excellence
Lead the Access analytics function , ensuring accurate dashboards, KPIs, and executive reporting
Monitor operational performance and identify trends to drive continuous improvement
Translate data insights into actionable strategies that enhance patient access
Oversee Operations & Support Services
Direct the CAMR medical records operation , ensuring timely and accurate retrieval of ambulatory patient records
Lead logistics and administrative functions supporting day-to-day Access operations
Standardize workflows and optimize systems for efficiency and scalability
Lead & Develop Teams
Managing and developing a growing team.
Foster a collaborative, accountable, and high-performing culture
Strengthen Organizational Alignment
Partner with clinical, operational, and IT leaders to advance strategic initiatives
Ensure alignment with enterprise priorities and enhance both patient and staff experience
Provide executive-level updates and visibility across senior Financial & Resource Stewardship
Support budget development and monitor expenses
Ensure responsible allocation of resources across programs and support functions
Why UVA Health?
Make a System-Wide Impact
This role offers direct influence on patient access and experience , shaping critical initiatives across UVA Health.
High Visibility & Career Growth
Collaborate with physicians, nursing, and executive leadership
Gain exposure to cutting-edge innovation , including digital health and AI initiatives
Strong pathway for career advancement and leadership growth
Life in Charlottesville, Virginia
Enjoy living in one of the most desirable locations in the country:
Scenic Blue Ridge Mountain views and outdoor recreation
Vibrant food, arts, and cultural scene
Home to the University of Virginia and a strong, collaborative community
Exceptional quality of life with a balanced pace and rich history
Work Environment
MINIMUM REQUIREMENTS:
Education: Master's degree required; a combination of relevant experience and education may be considered in lieu of degree requirement.
Experience: 7+ years of relevant experience, to include 4+ years of formal management experience.
Licensure: None.
PHYSICAL DEMANDS:
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.
The pay range for this role is $87,783.00 - $175,565.00 annually. Individual compensation will be determined by the selected candidate"s qualifications, previous work experience, and/or education.
Job Profile
J1697 - Patient Access Management 3
Career Stream and Level
Management-M3
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment .