"As JETNET continues to grow, delivering an exceptional customer experience is more important than ever. This role is pivotal to strengthening retention, driving customer value, and creating scalable programs that help our customers succeed across every stage of their journey with us." ~ Devin Golden, Chief Revenue Officer JETNET is seeking a strategic and customer-focused Director, Account Management to lead and evolve our post-sale revenue strategy across JETNET, WINGX, ADSBx, and JetTrack. This newly created leadership role will play a critical part in strengthening customer retention, accelerating onboarding success, expanding cross-sell opportunities, and building scalable customer engagement programs. Reporting directly to the Chief Revenue Officer, you’ll partner closely with leadership across revenue, product, data, and operations teams to create a best-in-class customer success infrastructure that drives measurable business impact. This is an exciting opportunity for a proven leader who thrives at the intersection of strategy, operational execution, and customer relationship management. Key Responsibilities: - Lead and improve customer retention and renewal performance across all business units
- Build and operationalize scalable onboarding and customer success programs
- Develop proactive customer health monitoring and at-risk intervention strategies
- Serve as a senior escalation point for key customer accounts and renewal challenges
- Design and execute cross-sell initiatives for WINGX and ADSBx aligned with company growth objectives
- Establish standardized account management playbooks, processes, and operating cadences
- Partner with Revenue Operations to enhance reporting, forecasting, and customer analytics
- Develop customer education programs including webinars, training resources, and self-service tools
- Drive improvements in customer adoption, engagement, and time-to-value metrics
- Collaborate cross-functionally with product, revenue, and business unit leaders to improve customer experience and long-term value realization
What We’re Looking For: - 7+ years of experience in account management, customer success, or post-sale revenue leadership roles
- Minimum 3 years of leadership experience managing teams or strategic customer programs
- Proven success improving customer retention through scalable operational initiatives
- Experience working across multiple product lines or business units preferred
- Strong background in B2B SaaS, data, information services, or subscription-based businesses
- Exceptional communication and executive-level customer relationship skills
- Strong analytical mindset with the ability to use data to drive strategic decisions
- Experience building customer success infrastructure, onboarding programs, and engagement frameworks
- Collaborative leadership style with the ability to influence cross-functional stakeholders
- Curiosity and enthusiasm for the business aviation industry
Location: Open to applicants in the United States with current legal authorization to work without sponsorship. Upstate NY preferred. Salary: $135,000 + incentive Why Join Us? At JETNET, you’ll be part of an innovative company that stands at the forefront of aviation data solutions with a sterling reputation in the industry. Benefits That Support Your Well-Being: - Remote Work Flexibility: Enjoy a balanced work-life arrangement with remote flexibility, empowering you to deliver your best work from home.
- Comprehensive Paid Time Off: We understand the value of rest and recharge, so we offer competitive PTO to support a healthy work-life balance.
- Comprehensive Benefits Coverage: With health, dental, and vision benefits, we prioritize your well-being so you can focus on making an impact.
Ready to take flight with us? Apply today and become a part of the JETNET Team!
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