As the Director of Account Services, you won't just manage accounts, you will architect the strategic future of Good Brand Company. We are looking for a visionary leader to own the marketing trajectory for our entire roster, transforming client relationships through high-level strategy and innovative foresight. You will empower and mentor a growing team of 2–4 Account Managers, instilling them with the frameworks to move beyond execution into proactive marketing leadership. Managing our most complex, high-impact partnerships, you will serve as the department's senior-most face and a key advisor reporting directly to the COO/CEO. This is your opportunity to drive growth, define excellence, and lead a department into its next chapter.ROLE & RESPONSIBILITY EXPANDEDChampion the strategic vision and set the marketing pulse for every account within the agencyDesign and execute sophisticated marketing roadmaps that propel key clients toward long-term, measurable growthServe as the premier relationship architect for Good Brand's most complex and high-stakes accountsInspire and develop a team of 2–3 Account Managers, coaching them to become elite strategic partnersBuild the playbooks and processes that define our agency's standard for proactive, vision-driven serviceEnsure every deliverable is strategy-led, anticipating client needs before they are voicedSynchronize creative, strategy, and operations to turn bold objectives into flawlessly executed realitySet the benchmark for communication excellence and account health metrics across the departmentLead high-impact strategy presentations and drive long-term business reviews that shape client futuresStrategically identify and unlock new opportunities for expansion within our existing portfolioOptimize account budgets to maximize department efficiency and overall agency profitabilityPartner with the COO to harmonize account services with the agency's broader growth trajectoryCement client loyalty by consistently demonstrating indispensable strategic valueMasterfully navigate escalated issues, resolving them with tactical precision and executive presenceTransform raw data into compelling insights that steer the agency's next strategic movesTurn client victories into case studies that fuel agency-wide growth and team trainingAbility to work remotely and in-person when appropriateCANDIDATE QUALIFICATIONS7–10 years of experience in account management, marketing strategy, or client services within an agency environmentProven track record of developing and executing integrated marketing strategies for clients across multiple industriesDemonstrated experience leading, managing, and developing account management teamsDeep fluency in integrated marketing — including brand strategy, digital, social, content, SEO, and creativeStrong strategic thinker: able to translate client business goals into actionable, measurable marketing programsExceptional verbal and written communication skills; a confident, polished presenter and trusted advisor in senior client-facing settingsExperience managing high-touch, senior-level client relationships with complex or large-scale accountsAbility to balance departmental leadership responsibilities with active, hands-on client workHighly organized with the ability to manage multiple accounts and priorities simultaneouslySelf-motivated, entrepreneurial, and comfortable operating in a growing agency environmentBachelor's degree in marketing, business administration, communications, or relevant field; equivalent experience consideredProficiency with CRM software, project management tools, Google Workspace, and Microsoft Office SuiteStrong analytical skills with the ability to interpret data and translate results into strategic directionKnowledge of social media platforms, SEO, and digital marketing toolsAbility to work remotely and in-person as appropriateCOMP & BENEFITSCompensation will be based on experience ($80k base)Full-time 40hr week#J-18808-Ljbffr