Director of Admission Technology & Operations/Slate Captain

Neumann University is currently seeking a qualified applicant for the full-time position of Director of Admission Technology & Operations/Slate Captain.

Duties & Responsibilities:

• Serve as the primary Slate administrator, managing application workflows, forms, portals, events, decision processes, communications, queries, reports, dashboards, and datasets.
• Monitor system performance, troubleshoot issues, and coordinate upgrades, testing, and implementation of new features.
• Supervise Admissions Technology and Operations staff while supporting application processing, admissions workflows, and enrollment initiatives.
• Improve business processes, assist with application cycles and committee reviews, and maintain system and operational documentation.
• Develop reports and dashboards to monitor enrollment metrics and recruitment performance, ensure data accuracy across systems, and support institutional reporting and compliance requirements.
• Collaborate with Information Technology to manage Slate integrations with Colleague and third-party systems, validate automated data processes and integrations, and conduct routine data audits and quality assurance.
• Train and support admissions staff on Slate functionality and best practices, develop user guides and training materials, troubleshoot technical issues, and recommend process improvements based on user feedback.
• Identify and recommend improvements to recruitment and admissions workflows through Slate enhancements, automation, and enrollment management best practices. Participate in University committees and external professional organizations and activities.

Required Qualifications:

• Bachelor''s degree.
• Experience administering or supporting the Slate CRM platform.
• Experience working in admissions, enrollment management, or higher education operations.
• Knowledge of CRM integrations and functionality.
• Knowledge of admissions and enrollment management practices.
• Experience building reports, queries, and dashboards.
• Ability to manage multiple priorities and deadlines.
• Strong attention to detail and commitment to data quality.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively with technical and non-technical stakeholders.
• Commitment to providing excellent customer service.
• Prolonged periods of computer work.
• Ability to attend occasional evening or weekend recruitment events as needed.
• Valid driver's license
• Candidates must possess an understanding of, appreciation for, and congruence with the Catholic Franciscan mission of the University.

Preferred Qualifications:

• Master's Degree.
• Familiarity with Colleague, the University's student information system.
• Project management experience.
• Excellent written and verbal communication skills.
• Excellent organizational and documentation skills.

Benefits Include:

• Health Insurance (Medical/Vision/Dental) Options
• 403(b) Retirement Plans with Potential Employer Contribution
• Vacation/Sick/Personal Time
• 14 University Holidays
• Life, Short-Term Disability, & Long-Term Disability Insurances
• Potential Tuition Benefits

Review of applications will begin immediately and continue until the position is filled.

Apply Now

EOE M/F/D/V