Director of AI Agent Solution Consulting

SUMMARY

The Director of AI Agent Solution Consulting is a senior leader responsible for both people leadership and functional ownership of RealPage AI Agent implementations. This role oversees a high-performing team of seasoned consultants who deliver Subject Matter Expert (SME) insight to customers while serving as the primary Implementations representative and functional voice for AI Lumina Workforce products across the organization.

In addition to building and leading a results-driven consulting organization, the Director represents Implementations in cross-functional forums, including Weekly Business Reviews (WBRs), product alignment sessions, and executive stakeholder discussions with General Managers, Sales, Customer Success, and Product teams. This role ensures that implementation strategies, customer outcomes, and product direction are aligned with broader business goals.

The Director is accountable for implementation excellence, operational rigor, and customer success across AI Lumina Workforce products, ensuring scalable delivery, strong adoption outcomes, and continuous improvement.

• Serve as the functional owner for AI Leasing, AI Resident, AI Operations, AI Facilities, AI Finance, and AI Spend implementations, representing the Implementations organization in cross-functional alignment with Product, GMs, Sales, Customer Success, and other Delivery leaders
• Lead, mentor, and develop a team of senior consultants, fostering a culture of accountability, continuous improvement, and customer-centric delivery
• Define and execute long-term strategies for scaling consulting capacity and expertise to support current and future AI Lumina Workforce growth
• Establish and govern implementation standards, processes, and best practices to ensure consistency, quality, and predictability across AI Lumina Workforce products
• Partner with Product and GM leadership to influence roadmap decisions based on implementation insights, customer feedback, and operational realities
• Provide executive-level oversight for complex or strategic customer implementations, ensuring risks are identified early and mitigated effectively
• Own accountability for implementation performance, including productivity, backlog health, on-time delivery, and customer outcomes
• Drive continuous improvement initiatives to enhance customer experience, reduce friction, and improve time-to-value across AI Lumina Workforce implementations
• Represent AI Lumina Workforce Consulting in Weekly Business Reviews (WBRs) and other executive forums, delivering clear, actionable insights on performance, trends, and risks
• Lead escalation management and executive communication for implementation issues that may impact customer experience, revenue realization, or strategic initiatives
• Own accountability for incorporating AI into internal implementation and delivery processes.

• Proven ability to operate at both strategic and execution levels, balancing long-term vision with day-to-day delivery excellence
• Strong project and program management skills with the ability to manage multiple priorities and competing demands
• Expert level knowledge of RealPage products (OneSite, Facilities, Knock, LOFT)
• Deep understanding of multi-family leasing, operations, financial operations, revenue impact, data dependencies, and implementation lifecycle
• Strong business acumen with the ability to influence without authority and navigate organizational complexity
• Experience leveraging data and metrics to drive decision-making, performance improvement, and executive reporting
• Excellent written, verbal, and executive-level communication skills
• Demonstrated ability to proactively identify risk, drive resolution, and communicate clearly at all levels
• Advanced proficiency with Salesforce and Microsoft Office tools (Excel, PowerPoint, Word)
• Experience delivering executive presentations and representing organizations in WBRs and senior leadership forums

Physical Demands and Working Conditions

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; usehands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word. May be required to sit and/or stand for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May be required to lift or move 10+ pounds.

Salary and Benefits

RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.

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