Director of AI Transformation & Strategic Initiatives

Director of AI Transformation & Strategic Initiatives

Job Ref: TE0117

Category: Professional

Department: EXECUTIVE ADMINISTRATION

Location: 50 Water Street, 7th Floor, New York, NY 10004

Job Type: Regular

Employment Type: Full-Time

Work Arrangement: Hybrid

Salary Range: $190,000.00 - $200,000.00

Position Overview

Empower. Unite. Care.

MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.

MetroPlusHealth is seeking a forward-thinking Director of AI Innovation & Strategic Initiatives to lead the identification, evaluation, and implementation of artificial intelligence solutions that advance the organization's mission to deliver high-quality, equitable, and accessible care to New Yorkers. This role will drive AI-related strategy, manage pilots and execution, cultivate vendor partnerships, and perform ongoing market and technology research to ensure MetroPlusHealth remains at the forefront of digital transformation.

This position plays a critical role in helping MetroPlusHealth leverage AI to:

• Improve member experience
• Streamline operations
• Enhance clinical decision support
• Drive cost savings
• Innovate on behalf of New Yorkers who depend on the health plan

This is a matrixed management position with direct oversight of project resources.

Scope of Role & Responsibilities

• AI Strategy & Opportunity Identification

• Identify high-impact AI use cases that align with MetroPlusHealth's clinical, operational, and member experience priorities.

• Conduct assessments to determine feasibility, risks, and expected ROI for potential AI initiatives.

• Collaborate with leaders across clinical, operations, population health, claims, and member engagement areas to uncover pain points and opportunities for AI-driven improvements.

• Lead Execution of AI Pilots & Programs

• Oversee end-to-end design, planning, and delivery of AI pilots, ensuring alignment with organizational goals, compliance, and data governance standards.

• Manage project timelines, milestones, outcomes tracking, and post-pilot evaluation.

• Drive cross-functional coordination with IT, data analytics, clinical operations, and compliance.

• Vendor Engagement & Relationship Management

• Identify, evaluate, and manage relationships with AI technology vendors, startups, and strategic partners.

• Conduct due diligence on capabilities, privacy/security standards, and integration requirements.

• Serve as the primary liaison between MetroPlusHealth and external AI solution providers.

• Market Research & Landscape Monitoring

• Continuously monitor trends in AI, generative AI, machine learning, automation, and healthcare innovation.

• Benchmark MetroPlusHealth's approach against industry best practices.

• Prepare insights reports and recommendations for executive leadership, highlighting emerging technologies and competitive opportunities.

• Cross-Functional Partnership & Change Management

• Collaborate with IT, legal, compliance, data governance, and clinical leaders to ensure safe, ethical, and compliant adoption of AI.

• Support change management and user adoption for new AI tools and workflows.

• Communicate progress and outcomes to senior leadership and stakeholders.

Required Education, Training & Professional Experience

• Bachelor's degree required; Master's in Business, Health Administration, Data/AI, or related field preferred.
• 7-10+ years of experience in digital transformation, AI/ML initiatives, healthcare technology, or innovation roles.
• Experience leading AI product pilots, digital projects, or emerging technology programs.
• Strong understanding of healthcare operations, health plans, regulatory requirements (HIPAA, CMS, etc.).
• Demonstrated ability to work with vendors, evaluate AI solutions, and manage technical partnerships.
• Strategic thinker with excellent communication, collaboration, and project management skills.

Professional Competencies

• Strategic Planning & Execution
• Vendor & Partner Management
• Emerging Technology Evaluation
• Data-Driven Decision Making
• Cross-functional Leadership
• Innovation Mindset
• Change Management

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