Director of Asset Operations

Benefits

• Medical, dental, and vision insurance
• Health Savings Account eligibility
• Short-term disability after 30 days
• Free 24/7 TextCare medical support
• Retirement plan with employer match (after six months, age 21+)
• Paid parental leave
• Bi-weekly accrued paid time off

About Legacybox

Legacybox is the nation’s leading media digitization service, helping families preserve their most cherished memories. Our Chattanooga-based production facility processes hundreds of thousands of media items each year using specialized equipment and a passionate, mission-driven team. As we continue to grow, we are seeking a strategic leader to oversee the systems and infrastructure that power our production operations.

About the Role

This is not a traditional maintenance position.

The Director of Asset Operations will own the strategy, reliability, and lifecycle management of Legacybox’s fleet of specialized media digitization equipment. This role is responsible for maximizing uptime, optimizing capital investments, and building scalable systems that support production growth. The position blends operational leadership, financial decision-making, and technical asset management.

What You’ll Do

• Own the Equipment Fleet: Oversee the performance, reliability, and lifecycle of specialized production equipment.
• Drive Reliability: Implement preventive maintenance strategies to ensure consistent uptime and throughput.
• Optimize Capital Investments: Evaluate repair versus replacement decisions to maximize asset ROI.
• Build Scalable Systems: Establish SOPs, KPIs, and asset tracking processes that support operational efficiency.
• Lead Vendor Partnerships: Manage external repair vendors and parts suppliers to ensure quality and cost control.
• Collaborate Cross-Functionally: Partner with Production, Finance, and Engineering to align asset strategy with business needs.
• Lead and Develop the Team: Recruit, mentor, and manage technicians responsible for equipment support.

What This Role Is Not

To ensure alignment with the right candidates, this position is not focused on:

• Facilities or building maintenance (HVAC, electrical, plumbing)
• Janitorial or general facilities management
• Break-fix supervision without strategic ownership

Ideal Candidate Background

Strong candidates will have experience designing and managing scalable asset systems in environments where production equipment is critical to operational success. Ideal backgrounds include:

• Manufacturing
• Logistics or fulfillment operations
• AV or media equipment environments
• Production labs or hardware-intensive settings

Additionally, candidates are likely to have:

• Owned or managed equipment fleets valued at more than $1 million
• Built or improved asset management and reliability systems
• Worked within SOP-driven operational environments
• Managed vendor repair networks and external service partners
• Applied financial analysis to repair versus replacement decisions
• Implemented or overseen preventive maintenance systems

Qualifications

• 7+ years of experience managing production or operational equipment.
• 3+ years of leadership experience overseeing technical or operational teams.
• Demonstrated success in developing scalable asset management processes.
• Experience with CMMS or similar asset tracking and maintenance systems.
• Strong analytical and financial acumen related to equipment lifecycle and ROI.
• Proven ability to lead cross-functional initiatives and vendor relationships.
• Excellent communication and organizational skills.

Key Success Metrics

• Equipment uptime and production throughput
• Cost per unit of production
• Asset lifecycle performance and ROI
• Vendor performance and turnaround time
• Team productivity and engagement

Why Join Legacybox

• Mission-Driven Work: Help preserve irreplaceable family memories.
• Operational Impact: Directly influence production scalability and efficiency.
• Leadership Opportunity: Shape and lead a critical function within a growing organization.
• Collaborative Culture: Work alongside passionate teams dedicated to excellence.
• Comprehensive Benefits: Competitive compensation and a supportive work environment.

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