Director of Behavioral Health Services

Director of Behavioral Health Services

Department: Behavioral Health
Reports To: Chief Medical Officer (CMO)

Position Summary

The Director of Behavioral Health Services provides strategic leadership, clinical oversight, and operational management for the Behavioral Health Department at Health Care Partners of South Carolina (HCPSC). This position is responsible for ensuring the delivery of high-quality, integrated behavioral health services across all HCPSC locations while supporting the organization’s mission of providing accessible, patient-centered care.

The Director of Behavioral Health Services oversees departmental operations, provides clinical supervision to behavioral health staff, supports program development, and ensures compliance with HRSA, FQHC, HIPAA, and applicable state and federal regulations. This position will help drive continuous improvement in quality, productivity, access to care, and patient outcomes while maintaining a limited clinical caseload as needed.

The Director of Behavioral Health Services must maintain a Licensed Independent Social Worker – Clinical Practice/Supervisor (LISW-CP/S) credential. This license is required to provide clinical supervision of behavioral health staff and support behavioral health service billing requirements.

Essential Duties and Responsibilities

·         Provide leadership, direction, and oversight for Behavioral Health Services across all HCPSC locations.

·         Supervise, mentor, and support behavioral health counselors, case managers, and other behavioral health team members.

·         Provide clinical supervision in accordance with South Carolina licensure requirements and organizational policies.

·         Maintain a limited patient caseload by providing behavioral health assessments, counseling services, crisis intervention, treatment planning, and follow-up care as needed.

·         Develop, implement, and maintain behavioral health policies, procedures, clinical workflows, and evidence-based practices.

·         Collaborate with medical, dental, pharmacy, nursing, and administrative leadership to support integrated, whole-person care.

·         Maintain and improve behavioral health quality metrics, clinical outcomes, productivity expectations, documentation standards, and patient satisfaction measures through continuous improvement initiatives.

·         Develop and implement strategies to improve departmental performance, workflow efficiency, access to care, and overall patient experience.

·         Monitor service utilization, productivity, and operational performance to identify opportunities for growth, improvement, and enhanced delivery of behavioral health services.

·         Lead quality improvement initiatives that support compliance with HRSA, FQHC requirements, organizational goals, and evidence-based behavioral health practices.

·         Review clinical documentation, workflows, and processes to ensure accuracy, compliance, appropriate billing practices, and continued improvement in service delivery.

·         Support program development, strategic planning, grant initiatives, and expansion of behavioral health services.

·         Establish and maintain relationships with hospitals, community agencies, schools, and other referral partners to improve access to behavioral health resources.

·         Ensure compliance with HIPAA, HRSA requirements, FQHC standards, and applicable behavioral health regulations.

·         Participate in leadership meetings, quality improvement committees, and organizational initiatives.

·         Maintain accurate and timely documentation within the Electronic Health Record (EHR).

·         Perform other duties as assigned.

Education & Experience

·         Master’s degree in Social Work from an accredited program required.

·         Current South Carolina Licensed Independent Social Worker – Clinical Practice/Supervisor (LISW-CP/S) license required.

·         Minimum of five (5) years of progressive behavioral health experience required.

·         Previous leadership, supervisory, or program management experience required.

·         Experience providing clinical supervision to behavioral health professionals preferred.

·         Experience working within a Federally Qualified Health Center (FQHC), community health center, or integrated healthcare setting preferred.

·         Experience with behavioral health billing, documentation standards, and Electronic Health Record (EHR) systems preferred.

Knowledge, Skills, and Abilities

·         Strong knowledge of behavioral health services, clinical supervision, crisis intervention, and integrated care models.

·         Knowledge of HRSA requirements, FQHC operations, HIPAA regulations, behavioral health billing practices, and applicable state and federal regulations.

·         Strong leadership and management skills with the ability to develop and support a multidisciplinary team.

·         Excellent communication and interpersonal skills with the ability to collaborate with providers, leadership, staff, patients, and community partners.

·         Strong organizational, analytical, and problem-solving skills with a focus on quality improvement and operational excellence.

·         Ability to analyze performance data and implement strategies to improve outcomes, productivity, and patient access.

·         Proficiency with Microsoft Office and Electronic Health Record (EHR) systems.

·         Commitment to maintaining confidentiality and protecting patient information in accordance with HIPAA and organizational policies.