Who we are:
We love what we do and what we do is important! We believe that everyone should leave feeling better - this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guests.
Your mission:
Should you decide to accept it...
Gone are the days of salespeople sipping martinis and propping their feet up…
The Director of Business, Leisure & Entertainment Travel is a multi-tasking machine with strong community relations and an excellent reputation amongst clients. They also support our hotel family and create an epic experience for our guests. And just to clarify, they still like a good martini.
Working with an awesome team and reporting to the Director of Sales, the Sales Manager will be responsible for prospecting clients and cultivating relationships. Using previous experience in the hotel sales arena, the Sales Manager is directly responsible for developing Business Travel, Group Events and Travel Industry business to meet revenue goals.
The Nitty-Gritty:
What exactly you will be doing...
In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your manager not listed below in the constant quest to provide "out of this world" customer service experience for our guests:
- Through the usual functions (sales presentations, prospecting, sales calls, site inspections, client entertainment and business travel) the Sales Manager is responsible for developing business and meeting revenue goals. Our candidate smells new opportunities and responds authenticity and in a professional manner.
- The Director of Business, Leisure & Entertainment Travel is cool under pressure and specializes in problem solving. As a titan of the industry they are involved in networking organizations and a proud representative of Virgin Hotels. Through their untouched relationships they have their finger on the pulse with supply, demand and market fluctuations.
- Constantly evolving quarterly action plans will be prepared and accounts will be targeted. The Sales Manager will follow the sales & catering guidelines to book the highest quality business. Reports will be cultivated and we do some have some rules and standards to live by (but we promise not to make it too painful). Timely responses to clients and proactive communication within the hotel are musts and using "us", "we", and "our" are the keys to success.
- We live to learn. The Sales Manager is open to developing their professional selling skills through Virgin Hotels organized training programs and weekly refreshers.
- The Director of Business, Leisure & Entertainment Travel's main role is bringing in the biz, so customer relations must be on top. We believe live is better than scripted and are looking for those who love hotel sales. To be considered, you must be a self-motivated rock star who is organized and thinks a little differently. We like to call it, a Rainmaker.
What qualities are we looking for?
You've got skills? If you can perform the following, then you have come to the right place...
- Great team player with the ability create excellent working relationships across the group. Collaborative approach with all departments, particularly food & beverage and of course, the sales & marketing and events team.
- Ability to break down barriers and resolving potential conflicts swiftly and effortlessly
- Strong communication and presentation skills to all levels of management
- Creativity and innovation are essential!
- Ability to think outside the box and approach all issues with a completely fresh approach
- Ability to anticipate needs and over deliver wherever possible
- Candidates must think on their feet and use their initiative to solve problems and deliver solutions
- Excellent customer relations, communication, presentation and organization skills of utmost importance
- Comply with all safety and health department procedures, as well as, all state and federal liquor laws.
- Able to change direction and work on multiple project aspects at once
- Enthusiastic, passionate, able to enthuse and motivate others
- Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service
Background must-have:
- Current, legal and unrestricted ability to work in the United States
- Candidates must have previous hospitality experience. Hospitality could encompass; hotels, bars, restaurants, nightclubs, and other event spaces
- Minimum 3 - 5 years of previous sales as well as supervisory experience
- Ability to clearly and pleasantly communicate in English with clients, guests, vendors, teammates/management, in person, in writing and on the telephone
- Proficient in Teams MS Outlook, Word, Excel and PowerPoint