Director of Business Operations & Strategic Initiatives

Harbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health. Harbor provides medical, behavioral health, dental, and support services to more than 34,000 patients in Boston, the South Shore, and Cape Cod. Harbor Health also operates two Programs for All-Inclusive Care for the Elderly in Mattapan and Brockton and a Woman, Infants and Children (WIC) Nutrition Program. We are currently seeking a Director of Business Operations and Strategic Initiatives to join our corporate leadership team.

Role:

The Director of Business Operations provides strategic and operational leadership to improve organizational performance, enhance operational efficiency, and advance key business initiatives across the health centers. Reporting to the President & CEO, this role leads cross-functional initiatives, drives organizational performance improvement efforts, oversees high-priority strategic projects, and provides operational and financial analysis to support executive decision-making. The Director serves as a trusted partner to executive leadership, helping translate strategy into execution while advancing financial sustainability, patient access, and service excellence.

The Director serves as a collaborative leader and problem solver, working closely with clinical, operational, financial, and administrative teams to support the mission of delivering high-quality, equitable care to the communities served.

Responsibilities:

Strategic Operations & Performance

• Leads organization-wide operational improvement initiatives aligned with strategic priorities.
• Monitors key performance indicators related to access, productivity, quality, patient experience, and financial performance
• Develops dashboards, reports, and presentations for executive leadership and the Board of Directors.
• Partners with executive leadership to advance strategic planning, organizational goal setting, and performance management initiatives.
• Leads change management efforts associated with strategic initiatives, operational improvements, and organizational transformation projects.

Business Operations

• Analyzes operational workflows and recommend process improvements to increase efficiency and effectiveness.
• Leads cross-departmental initiatives and drive timely execution of organizational priorities.
• Identifies opportunities to improve revenue cycle performance, patient access, service utilization, and operational sustainability.
• Leads implementation of new programs, services, and operational models to advance organizational objectives.
• Evaluates the operational and financial impact of proposed initiatives and develop recommendations to support organizational decision-making.
• Partners with Finance and operational leaders to identify opportunities for cost savings, revenue enhancement, and long-term organizational sustainability.

Project Management

• Manages high-priority projects from planning through implementation.
• Develops project plans, timelines, and accountability structures.
• Leads workgroups and interdisciplinary teams to achieve project objectives and organizational outcomes.
• Monitors progress and communicate project status to leadership.
• Develops and executes change management and communication plans to support successful project implementation and adoption.
• Identifies project risks, barriers, and dependencies and develop mitigation strategies in collaboration with organizational leaders.

Data Analytics & Reporting

• Utilizes data to identify trends, risks, and opportunities.
• Produces operational, financial, and business analyses to support executive decision-making and strategic planning.
• Collaborates with finance, quality, population health, and operations leaders to monitor organizational performance.
• Supports regulatory, grant, and board reporting requirements.
• Develops business cases, financial impact analyses, and performance projections for strategic initiatives and operational investments.

Executive & Board Support

• Prepares materials for executive leadership meetings and board committees.
• Leads and executes strategic initiatives assigned by the CEO, COO, or executive leadership team.
• Drives accountability for organizational priorities, action plans, and executive initiatives through monitoring, follow-up, and reporting.
• Serves as a liaison among departments to ensure alignment and accountability.
• Maintains regular and punctual attendance.
• Performs other duties as assigned.

Required & or Preferred Education, Experience & Skills:

• Bachelor's degree in healthcare administration, business administration, public health, finance, or related field required
• Master's degree in Healthcare Administration (MHA), Public Health (MPH), Business Administration (MBA), or related field preferred
• Five to seven years of progressive experience in healthcare operations, business operations, project management, consulting, strategy, or administrative leadership roles
• Experience in an FQHC, community health center, PACE organization, or healthcare setting strongly preferred
• Experience leading cross-functional initiatives and operational improvement projects
• Experience supporting executive leadership and managing complex organizational initiatives
• Experience utilizing data and performance metrics to drive operational improvement and decision-making
• Experience leading organizational change initiatives and implementing process improvements
• Knowledge of FQHC operations, reimbursement methodologies, regulatory requirements, and healthcare business practices
• Strong analytical, operational, and financial acumen with the ability to interpret data and support strategic decision-making
• Experience leading complex projects, performance improvement initiatives, and operational change efforts
• Excellent communication, presentation, facilitation, and relationship-building skills, with the ability to influence stakeholders across all levels of the organization
• Strong organizational and problem-solving skills
• Proficiency in Microsoft Office 365 (including Word, Excel, Outlook & Teams), data visualization tools, and reporting systems.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

The salary range and/or hourly rate listed is a good faith determination of base compensation that may be offered to a successful applicant for this position at the time of this job advertisement.

When determining actual base salary and/or rate, several factors may be considered as applicable (e.g. location, years of relevant experience, education, training, and other factors as permissible by law). As such, most offers will not be at the top of the salary range.