Director of Business Systems & Data Programs

Director of Business Systems & Data Programs

Arlington, Virginia

Headquarters - Digital /Corporate (Full-Time) /Hybrid

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The Director of Business Systems & Data Programs will lead the strategy, planning, and execution of [solidcore]'s core business systems and data infrastructure that power client experience, revenue operations, and growth. Reporting to the Senior Director of Digital, this role sits within Digital and is responsible for ensuring our platforms, integrations, and data flows are designed to scale with the business and support new initiatives across markets, modalities, and revenue streams.

This leader will own key business systems such as Mindbody and related integrations, while partnering closely with Marketing, Lifecycle, Finance, Strategy & Insights, and Engineering to ensure systems and data are aligned to business needs. The role will also drive cross-functional program management for major initiatives, ensuring new capabilities are built with clean system design and scalable data foundations from day one.

This is a "build and scale" role - focused on enabling growth, improving client and operator experience, and ensuring systems and data support the next phase of the business.

Responsibilities

Oversee data pipelines and system-to-system data flows in partnership with engineering, ensuring reliable and scalable infrastructure

Drive cross-functional planning and execution for major initiatives (e.g. pricing changes, new market launches, new product offerings)

Partner closely with Marketing and Lifecycle teams to ensure systems and data support campaign execution, attribution, and client engagement (without directly owning those platforms)

Own Mindbody (MBO) as a core business platform, including configuration, pricing structures, packages, and scalability for new initiatives

Support system design for new business lines, including retail, add-ons, new modalities, and international expansion

Ensure clean, consistent data flows across systems including MBO, CRM, marketing platforms, NPS tools, and analytics environments

Define and document system requirements and data architecture for new tools, vendors, and workflows

Act as the connective layer across Digital, Finance, Strategy & Insights, and Operations for systems and data planning

Improve speed and scalability of execution by ensuring systems are designed intentionally and work cohesively across teams

Reduce fragmentation across tools and workflows by driving alignment and standardization in how systems are used

Manage prioritization and execution of system and data-related initiatives across engineering and vendors

Establish scalable processes for system governance, data integrity, and ongoing optimization

Qualifications

8-10+ years of experience in business systems, data programs, or technical program management

Strong understanding of system integrations, data pipelines, and SaaS ecosystems

Experience working with platforms such as Mindbody or similar operational systems

Proven ability to lead complex, cross-functional initiatives

Highly organized with strong program management and execution skills

Ability to translate business needs into system and technical requirements

Compensation & Benefits:

Competitive starting salary, based on experience

Bonus eligibility based on performance

Monthly cell phone stipend

401k with employer match

Health, dental, & vision insurance

Flexible PTO

Free drop in classes at [solidcore]

And MORE

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