Director of Cage - Maryland

Why We Need Your Talents:

As the Director of Cage, Drop/Count, and Credit Operations, you will set the strategic vision and ensure flawless execution across all three critical areas. Your leadership will drive operational excellence, regulatory compliance, and financial integrity while fostering a culture of accountability and exceptional customer service. This role is pivotal in optimizing processes, managing risk, and leveraging data insights to enhance revenue and efficiency. You will be the key architect behind robust cash management systems, high-performing teams, and innovative solutions that adapt to evolving regulations and market demands.

Where You'll Make an Impact:

• Ensure that Cage, Credit and Drop/Count operations are conducted in a secure, efficient and accountable manner and in compliance with all relevant procedural & legal requirements, while delivering exemplary levels of customer service.
• Analyze and interpret trends associated with Cage & Credit operations, to maximize revenues and customer service scores while minimizing operating costs.
• Analyze Drop/Count data and processes to minimize operational costs and comply with internal and State requirements.
• Display a thorough knowledge of all Title 31 and BSA regulations as they relate to cage operations.
• Develops and manages both operational and capital budgets for each functional area.
• Adapt operations to accommodate new regulatory and marketing program changes.
• Develop strong department management and high performing line level staff through recruitment, training, and performance evaluation processes.
• Oversee purchase and maintenance of all related equipment, including but not limited to: ATM/Ticket Redemption Units, Count Room Equipment, Jackpot Dispenser Units, and Employee Cash Recyclers.
• Develop and monitor effective cash management.
• Ensuring that all state and federal guidelines for casino banking are being followed.
• Effective liaison with other Casino departments, contractors and service providers, other Casino Cages and Casino regulatory authorities
• Other duties as assigned. 

Skills to Help You Succeed:

• Broad variety of tasks and deadlines requires an irregular work schedule.
• Experience with Aristocrat Oasis Slot System, Newave, and ABACUS cage software preferred.
• Ability to analyze and interpret departmental needs and results.
• Ability to solve complex documents and understand state and local tax laws, banking codes, gaming laws and regulations.
• Ability to perform assigned duties under frequent time pressures in an interruptive environment.
• Ability to solve complex problems.

Must-Haves:

• Seven (7) to ten (10) years of leadership experience in casino cage operations.
• A four (4)-year degree in related field or equivalent work experience.
• Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency. 

Physical Requirements:

• Sitting, standing, walking

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include:
  • Free Basic Life Insurance
  • Free Short Term & Long-Term Disability
  • Generous retirement savings options
  • Paid Time Off
  • Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.